Senior Manager, Warehouse/Fulfillment Operations

Saddle Creek•Belton, MO

9d•Onsite

About The Position

The Senior Manager, Fulfillment Operations builds and leads a high-performing leadership team in a fast-paced fulfillment environment. The role delivers and executes daily and short-term plans to achieve operational and business objectives. It manages multiple leaders and full-time and temporary associates, partners with clients, and oversees staffing, inbound and outbound operations, service, productivity, inventory accuracy, budgets, performance metrics, continuous improvement, and site safety.

Requirements

High school diploma or GED required.
At least 5–7 years of leadership experience, preferably in fulfillment operations or a distribution environment.
Experience with an Order Management System, Warehouse Management System, and/or Labor Management System.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to adjust strategy in a high-stress environment to achieve operational goals.
Ability to understand the fulfillment business lifecycle and how it applies to individual customers.
Ability to build a cohesive team that exemplifies SCLS’ values and supports its mission.
Strong written and verbal communication skills.
Ability to analyze and compare data to identify and understand problems, challenges, and opportunities and reach sound conclusions.
Ability and commitment to deliver excellent customer service and develop mutually beneficial partner relationships.
Ability to influence change management and operational performance outside one’s direct control.
Ability to write reports, business correspondence, and procedure manuals.
Ability to plan, organize, and manage multiple projects and set priorities.
Ability to present information effectively and respond to questions from managers, clients, and the general public.
Ability to read, analyze, and interpret policies and contracts.

Nice To Haves

Bachelor’s degree in Supply Chain Management, Business, or a related field strongly preferred.
Prior supervisory experience in a fulfillment operation preferred.

Responsibilities

Manage multiple leaders and a team of full-time and temporary associates.
Build and manage client relationships through regular communication and partnership.
Plan, monitor, and execute staffing schedules, adjusting them to meet operational demands and business objectives.
Manage inbound and outbound truck loading and unloading while maintaining warehouse organization and inventory accuracy.
Maintain daily productivity, customer service, and safety standards.
Provide superior customer service and maintain professional, courteous relations with strategic partners.
Promote continual, measurable improvement and teach and enforce SCLS’ Quality Policy.
Train, coach, mentor, and develop staff; provide career development opportunities and conduct performance reviews.
Manage revenue and expenses within budget and track key performance indicators (KPIs).
Communicate objectives, policies, procedures, safety methods, practices, and programs to operations staff.
Oversee site continuous-improvement initiatives and develop and drive a lean culture.
Oversee site safety programs, compliance, and adherence to SCLS’ safety guidelines and policies.