Senior Manager, Fulfillment Operations – Americas
About The Position
The Senior Manager, Fulfillment Operations – Americas is the operational leader responsible for managing and optimizing regional fulfillment, distribution, and third-party logistics (3PL) operations across Wholesale, Amazon, and Direct-to-Consumer (DTC) sales channels. This role is the primary operational lead for the Americas distribution network, ensuring service, scalability, and cost efficiency while supporting company growth. The position oversees day-to-day distribution execution, operational excellence initiatives, and 3PL partner performance. It works closely with Commercial, Customer Service, Inventory Management, Transportation, Finance, Technology, Sales, Sales Operations, Production Planning, audit, and finance teams to improve operational discipline and visibility and support transformation initiatives. The position reports to the Executive Director, Fulfillment Operations, Americas. The role is required to be on-site at the New Jersey 3PL five days per week, Monday through Friday. Some travel to the Texas 3PL may be required, at less than 20%.
Requirements
- Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business, or a related field.
- At least 8 years of progressive experience in distribution, fulfillment, logistics, or supply chain operations.
- Proven experience leading 3PL relationships, performance governance, and multi-site distribution operations in a fast-paced environment.
- Experience leading and developing operational teams and cross-functional stakeholders.
- Leadership, organizational development, and planning expertise to lead teams through continual change while sustaining engagement.
- Strong understanding of fulfillment operations across wholesale, e-commerce, marketplace, and retail channels.
- Experience developing KPIs, governance processes, and performance management routines; strong business process analysis capability.
- Strong analytical, communication, and stakeholder management skills.
- Experience supporting systems implementations, process transformation, and change management initiatives.
- Strong understanding of end-to-end supply chain interactions and interdependencies, including warehouse setup, capacity planning, and optimization.
- Hands-on work experience and knowledge of logistics management, warehousing, fulfillment, inventory, planning, supply chain, order management, and MRP tools or systems.
- Ability to build relationships, achieve results, and influence employees and managers at every organizational level.
- Must work on-site at the New Jersey 3PL five days a week, Monday through Friday.
- Some travel to the Texas 3PL may be required; travel is less than 20%.
Nice To Haves
- Master’s degree preferred.
- Experience with SAP, WMS, OMS, or transportation management systems preferred.
- Consumer goods, beauty, luxury, or retail industry experience preferred.
- Experience in a multinational and multicultural environment preferred.
Responsibilities
- Manage day-to-day operations across multiple distribution centers and ensure reliable, efficient fulfillment across all channels.
- Serve as the senior operational owner for Americas 3PL fulfillment partners, with accountability for service, cost, inventory integrity, compliance, capacity planning, and contractual performance.
- Resolve complex operational issues and drive performance improvements across internal and external stakeholders.
- Own fulfillment performance through KPI management and operational data and reporting; identify trends, resolve issues, and achieve service, cost, and quality objectives.
- Lead continuous improvement initiatives to improve efficiency, scalability, inventory accuracy, customer service, and operational performance.
- Oversee Wholesale, Bulk, and DTC customer order fulfillment and compliance to ensure timely, accurate order processing.
- Manage international shipments, routing guides, and quality control processes.
- Oversee receiving to ensure timely, accurate intake of receipts and returns.
- Develop and maintain forecasts with the 3PL partner to support efficient inventory management.
- Support operational readiness for new customers, retailers, marketplaces, and distribution capabilities.
- Partner with Transportation to ensure transportation plans are executed seamlessly.
- Collaborate with Regional Sales to support international customers and with Commercial on domestic customer support and customer satisfaction initiatives.
- Collaborate with Sales Operations and Production Planning on projects requiring warehouse operations expertise and leadership.
- Work with audit and finance to create and implement compliant logistics and operational processes.
- Champion sustainability initiatives within the warehouse and promote environmentally responsible practices.
- Ensure facilities meet company standards for quality, compliance, safety, and brand protection.
- Lead and develop operational teams and cross-functional stakeholders through ongoing change.
Benefits
- Competitive salary and bonus program for full-time team members.
- Flexible hybrid work environment with opportunities for collaboration and growth.
- Inclusive culture that values diverse perspectives and celebrates individuality.
- Opportunity to be part of a fast-growing, award-winning global beauty brand.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
