Senior Logistics Manager, Americas Retail Operations

ŌURA

2d • $143,000 - $169,000 • Remote

About The Position

ŌURA is seeking a Senior Logistics Manager to lead retail logistics across the Americas. The role owns the ongoing performance of existing retail accounts and the operational execution of new retailer launches as the business expands. The manager leads a team of two direct reports, owns the retail logistics scorecard, drives cost-reduction initiatives, and serves as the connection between retail operations, third-party logistics providers, and internal Trade and Logistics teams. The position reports to the Director of North Americas Logistics and works with Sales, Account Management, Planning, Finance, Trade Compliance, Global Logistics, 3PLs, and carrier partners.

The role is responsible for retail routing guides, technical requirements, packaging and labeling compliance, ASN accuracy, EDI readiness, fulfillment speed, retailer penalties and deduction disputes, freight cost analysis, and logistics performance metrics. It also involves applying AI tools and automation to recurring logistics work, collaborating on shipment visibility and system improvements, supporting expansion into Canada and LATAM, and developing the retail logistics team's capabilities and long-term operating model.

This is a remote US role, with a slight preference for candidates based in San Francisco.

Requirements

• At least 7 years of experience in retail logistics, B2B wholesale distribution, or supply chain operations.
• At least 2 years of direct people-management experience in a product-shipping industry, such as CPG, consumer electronics, or apparel.
• Deep expertise in retail compliance and chargeback management, including routing-guide analysis, EDI setup, and systematic auditing and disputing of retailer deductions.
• Strong financial and operational analysis skills, including freight cost-to-serve models, Prepaid versus Collect evaluation, and PO-to-delivery cycle-time optimization.
• Fluency with retail logistics KPIs such as OTIF, OTD, fill rate, cost per unit, and chargeback rate, and experience owning a scorecard against targets.
• Hands-on proficiency using AI tools, with examples of automations, streamlined reporting, or process improvements and their impact.
• Experience with ERP, WMS, and/or TMS systems, as well as advanced spreadsheet and reporting skills.
• Strong cross-functional communication and influence, including the ability to represent logistics to sales teams, leadership, retail partners, and 3PLs.

Nice To Haves

• Hands-on NetSuite experience, especially with sales orders, item fulfillment, and retail/EDI order flows.
• Experience supporting distribution in Canada and/or LATAM with Trade Compliance and Global Logistics teams.
• Experience building workflows or automations on AI platforms, such as enterprise AI assistants, Google Workspace AI, or scripting with AI assistance.
• Ongoing AI skill development, such as prompt and context engineering or agent workflows, and a habit of staying current with new tools.
• Experience with responsible AI practices, including accuracy reviews, risk assessment, and data protection.
• Exposure to CPFR, demand planning, or channel inventory management, including Weeks of Supply and In-Stock percentage, in consumer electronics or retail.
• Multi-channel fulfillment experience across DTC, distributor, and retail partner networks.
• A track record of building or scaling a logistics team in a high-growth environment.
• Bachelor's degree in Supply Chain, Business, Engineering, or a related field.

Responsibilities

• Lead logistics for all Americas retail channels, optimizing existing accounts and onboarding new retailers.
• Evaluate retailer routing guides and technical requirements, and prepare 3PL partners for accurate launches.
• Enforce compliance with routing guides, packaging and labeling mandates, ASN accuracy, and EDI readiness.
• Improve operational efficiency, fulfillment speed, and PO-to-delivery time across the Americas.
• Serve as the escalation point for retail logistics issues; perform root-cause analysis and coordinate corrective actions.
• Analyze Prepaid and Collect freight models, identify profitable distribution paths, and calculate cost-to-serve by account.
• Create, implement, and own a chargeback deduction and dispute process to protect company margins.
• Identify and deliver initiatives that reduce total retail logistics cost per unit.
• Own the retail logistics KPI scorecard, including OTIF, on-time delivery, PO-to-delivery cycle time, cost per unit, cost-to-serve, chargebacks and recoveries, EDI/ASN compliance, and 3PL performance; run regular business reviews and use findings to improve the supply chain.
• Identify manual recurring logistics work and build AI-assisted solutions to reduce time and errors.
• Use AI tools to automate KPI reporting, data extraction, freight spend analysis, and status communications.
• Translate operational requirements into structured prompts, automations, and workflows; partner with IT and technical teams on larger automation and shipment-visibility improvements.
• Review AI outputs for accuracy, protect retailer and financial data, assess whether AI is appropriate, and evaluate emerging tools.
• Represent logistics in commercial expansion discussions with Sales and Account Management to ensure supply chain readiness.
• Partner with Planning on retailer demand signals, In-Stock percentage, Weeks of Supply, and CPFR conversations with key accounts.
• Work with Trade Compliance and Global Logistics on warehouse and distribution network design for expansion into Canada and LATAM.
• Manage, train, and mentor two logistics professionals.
• Build team capability in AI-assisted workflows and help team members automate recurring work.
• Define the long-term operating blueprint, scaling strategy, and structure for the Americas retail logistics team.

Benefits

• Competitive salary and equity packages.
• Health, dental, and vision insurance, and mental health resources.
• An Ōura Ring and employee discounts for friends and family.
• 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off.
• Paid sick leave and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed