Senior Operations Manager (Warehouse/Logistics)

Penske • Groveport, OH

5d

About The Position

The Senior Operations Manager provides tactical direction and leadership to staff to meet customer requirements and Penske goals and objectives. The manager supports the solution to achieve contractual obligations and develops a professional relationship with the customer's logistics manager to promote operational stability. The role may serve one customer or a group of customers with similar needs. It is bonus eligible based on individual and location performance, with the opportunity to earn up to 30% of base pay for maximum performance.

The position leads people, warehouse and logistics operations, financial planning and performance, safety, customer experience and growth, and fleet and asset utilization. Responsibilities include developing staff and supervisors, identifying operational improvements, managing financial plans and accurate billing and payroll, ensuring safe and compliant operations, tracking customer value and efficiencies, and coordinating equipment needs with local Penske Truck Leasing district teams and vendors.

Regular, predictable, full attendance is an essential function. The associate must be willing to travel as necessary, work the required schedule and at the specified location, complete a Penske employment application, and undergo a background investigation and drug screening. The position requires the ability to read, communicate verbally and in writing, remember and analyze information, and understand instructions. Duties may involve standing, walking, sitting, frequent hand use and reaching, and occasionally lifting or moving up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• At least 5 years of related logistics and supply chain experience.
• At least 3 years of managerial or supervisory experience.
• High school degree or equivalent.
• Proficiency with Microsoft Outlook, Word, Excel, Access, and PowerPoint.
• Strong written and oral communication and organizational skills.
• Regular, predictable, full attendance.
• Willingness to travel as necessary, work the required schedule, and work at the specified location.
• Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
• Ability to meet the described communication, cognitive, mobility, hand-use, reaching, vision, and occasional lifting requirements, with reasonable accommodations where applicable.

Nice To Haves

• Bachelor's degree strongly preferred; a degree is required for advancement to most positions.

Responsibilities

• Provide tactical direction and leadership to staff to meet customer requirements and Penske goals and objectives.
• Support the solution to achieve contractual obligations and build a relationship with the customer's logistics manager to promote operational stability.
• Ensure supervisors understand how their work relates to customers' business objectives.
• Interview and hire associates up to supervisor level, conduct exit interviews as needed, recognize and reward achievements, and develop direct reports through training and succession planning.
• Interact daily with the local customer to understand current and emerging needs.
• Use the team to identify operational improvements in route optimization, carrier selection, backhauls, trailer loading, inventory accuracy, and warehouse operations.
• Collaborate with other Penske sites to share best practices and leverage resources and assets.
• Develop and execute the annual financial and operating plan, and manage the operation with integrity to meet or exceed Business Plan targets.
• Monitor operating metrics and the profit and loss statement, identify issues, and respond accordingly.
• Ensure customer billings and associate payroll are timely and accurate, payables and intercompany charges are valid and correct, and other activities are accurately reflected in the profit and loss statement.
• Monitor and improve accident frequency, clarify safety responsibilities, correct unsafe conditions, work processes, and behaviors, and ensure compliance with applicable regulations and company policies and procedures.
• Track and record value delivered to the customer, identify profitable business opportunities, and use metrics to maximize customer efficiencies and achieve cost savings.
• Monitor and improve fleet and equipment utilization and fuel efficiency.
• Contribute to equipment specifications at startup and renewal, and maintain working relationships with the local PTL district and equipment vendors.
• Complete other projects and tasks as assigned by the supervisor.

Benefits

• Associates and their families are offered an excellent benefits plan intended to support their health and security; details are available at Penske's benefits website.
• Performance-based bonus eligibility, with potential to earn up to 30% of base pay for maximum performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED