Warehouse Logistics Operations Manager PM

Floor & Decor • Baltimore, MD

1d • $62,423 - $109,778

About The Position

This position directs the efficient and cost-effective operation of a distribution center or warehouse facility. The Operations Manager oversees inbound receipt and storage of goods, inventory management, claims, and outbound order filling, stock replenishment, and shipping. The role is responsible for budgeting, customer service, facility and equipment operations, and programs for inventory management, productivity, accuracy, and loss prevention. It also oversees maintenance processes, record keeping, safety protocols, security services, and inventory control to help keep work teams, service providers, equipment, and physical assets safe and secure.

The position manages daily warehouse operations, regulatory compliance, inventory accuracy, workflow, performance, personnel matters, and team development. It assesses business conditions and takes action to improve service, reduce costs, or generate revenue. The role is salaried and may involve work exceeding eight hours per day or forty hours per week. Limited travel may be required, including air and/or car travel. The work is frequently performed in a warehouse environment with moving vehicles and typically noisy conditions.

Requirements

• Three to five years of experience in warehouse operations.
• Previous supervisory or management experience.
• Proficiency with software applications and transportation systems.
• Strong interpersonal, organizational, and analytical skills.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Demonstrated ability to interact effectively with customers and staff at all organizational levels.
• Subject to National Security screening.

Nice To Haves

• A bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred; relevant experience may substitute for education at one calendar year of experience per academic year of education.
• Working knowledge of Occupational Safety and Health Administration (OSHA) safety rules is strongly preferred.

Responsibilities

• Manage the daily operations of the warehouse.
• Manage efficient truck loading and unloading, work safety management and training, and compliance with federal, state, and local regulations.
• Oversee record keeping, inspections, audits, and safety training.
• Ensure the timeliness and integrity of inventory transactions.
• Understand and help slot the distribution center according to company inventory and picking strategies.
• Manage and maintain an effective cycle count program to achieve the specified inventory accuracy rate.
• Coordinate and conduct physical inventories according to company policy.
• Work with store personnel to investigate customer complaints involving order accuracy or carrier delivery issues.
• Review distribution center functions, address performance gaps, and take corrective action to ensure functional managers meet operating goals.
• Assess business conditions and emerging needs, and address opportunities to improve service, reduce costs, or generate incremental revenue across the distribution system.
• Monitor activities, analyze workflow, and redirect work to appropriate centers to balance workloads.
• Help identify remodels or replacement of obsolete or unproductive assets based on operational need and economic justification.
• Handle personnel matters related to hiring, training and development, termination, and employee grievances.
• Conduct performance appraisals and coach direct reports to improve individual and team performance.
• Provide warehouse team training and learning sessions on safety, processes, functions, and other warehouse activities.
• Monitor development and skill-building systems against productivity and employee turnover goals, and take corrective action as needed.
• Lead daily team meetings about operational performance, safety, training, and warehouse topics.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager