Bloom Logistics Operations Manager, Warehouse Operations

Google•Columbus, OH

2d•$136,000 - $196,000

About The Position

The Operations Manager will oversee day-to-day logistics operations across warehouse facilities supporting Cloud Customer Logistics and the global deployment of infrastructure. The role focuses on directing daily workflows, monitoring material movement, enforcing safety and quality protocols, and supervising on-site teams. It also involves resolving routine operational challenges, coordinating with logistics partners, maintaining operational documentation, and optimizing processes to improve productivity, organizational efficiency, and site and regional performance. The role manages logistics operations and third-party warehouse vendors, monitors service and performance measures, and develops strategies and business cases for operational improvements. The Operations Manager partners with internal teams, carriers, and external vendors to align priorities, improve delivery cycle times, and scale operations. The position also drives automation, capacity optimization, and improvements to material flow and operational costs.

Requirements

Bachelor's degree in Engineering, Supply Chain operations, or a related technical field, or equivalent practical experience.
7 years of experience developing operational process solutions and working with cross-functional teams to drive changes.
7 years of experience in a customer- or client-facing role supporting logistics.
5 years of experience analyzing data and generating business insights.

Nice To Haves

Certified Lean Six Sigma Green Belt or Black Belt, or PMP certification, with demonstrated success in business process re-engineering, quality management frameworks, or capacity modeling.
Experience in data analytics, capacity modeling, and using data to solve complex operational challenges.
Experience in Trust and Safety, Content Moderation, Risk Management, or high-volume Customer Support operations.
Deep expertise in capacity planning, OpEx budget management, and vendor contract performance governance.
Strong executive presence and exceptional written and verbal communication skills, with proven ability to influence cross-functional leadership, including Legal, Engineering, and Product.
Excellent problem-solving and critical-thinking skills, with attention to detail in an ever-changing environment.

Responsibilities

Manage daily logistics operations, material flow, and third-party logistics (3PL) warehouse vendors, including overseeing budgets, invoices, and capital improvements.
Monitor SLAs, KPIs, and vendor scorecards to ensure business continuity and build business cases for process and logistics improvements.
Design and execute forward and reverse logistics strategies aligned with long-term business goals.
Drive technology-driven automation, reduce MTTR, optimize capacity, and remove obstacles in material flow to lower operational costs.
Partner with internal Google teams, carriers, and external vendors to align priorities, reduce delivery cycle times, and scale operations efficiently.
Direct daily warehouse workflows, monitor material movement, and ensure adherence to safety and quality protocols.
Supervise on-site teams, handle routine operational challenges, coordinate with logistics partners, and maintain operational documentation.
Continuously optimize processes to support business growth, productivity, organizational efficiency, and site and regional performance.