Warehouse & Logistics Operations Specialist

LOGISTICS PLUS INC•Erie, PA

1d•Onsite

About The Position

The Warehouse & Logistics Operations Specialist at Logistics Plus serves as a centralized control-tower resource supporting warehouse operations and freight execution across multiple locations. The role provides remote operational oversight, shipment visibility, and proactive problem-solving to help meet customer commitments while improving cost efficiency and service. It bridges warehouse execution, transportation management, and customer expectations in a high-touch third-party logistics (3PL) environment. The specialist monitors warehouse and shipment activity, manages service exceptions, analyzes operational costs and performance metrics, supports process standardization and improvement, and coordinates with warehouse, freight, account management, sales, and international teams.

Requirements

Strong understanding of warehouse operations, including receiving, picking, and shipping.
Strong understanding of transportation modes, including truckload, LTL, parcel, ocean, and air.
Experience with WMS/TMS systems; CargoWise, SAP, or similar systems are a plus.
Advanced Excel skills, including pivot tables, lookups, and data analysis.
Ability to make fast decisions in time-sensitive logistics situations and manage multiple issues simultaneously.
Strong communication skills with internal teams and customers.
Proactive, resourceful, customer-first approach and comfort working in fast-moving operations.

Nice To Haves

Experience in a 3PL or freight-forwarding environment.
Power BI or other reporting tools experience.
Lean mindset.

Responsibilities

Monitor activity across LP warehouses, including Erie and global or partner sites, using WMS and internal systems.
Track inbound and outbound flow, dock activity, and order throughput; identify operational gaps such as labor constraints, delays, or congestion and communicate corrective actions.
Support warehouse teams with daily prioritization aligned with customer deadlines.
Track LTL, FTL, parcel, ocean, and air shipments and maintain visibility of milestones including pickup, departure, transload, and delivery.
Coordinate with carriers, LP offices, and international agents; proactively address delays, missed pickups, and capacity issues.
Act as an escalation point for late shipments, inventory discrepancies, damage, and service failures; communicate updates and drive timely resolution.
Analyze freight spend and warehouse handling costs, identify opportunities to consolidate shipments, improve mode selection, and reduce accessorials, and recommend actionable improvements.
Track and report on metrics including on-time pickup and delivery, order fulfillment cycle time, warehouse throughput, and freight cost per shipment.
Build dashboards using Excel or Power BI and provide operational insights to leadership and account managers.
Identify inconsistencies across warehouses and workflows, help standardize SOPs, support continuous improvement initiatives, and assist with WMS/TMS optimization and adoption.
Coordinate with warehouse managers, freight operations teams, account managers and sales, and international LP offices to align execution, pricing, and customer expectations.