IT Logistics Warehouse Operations Manager

EOS•Newark, CA

2d•Onsite

About The Position

EOS IT Solutions is seeking an experienced, results-driven Warehouse Operations Manager to oversee daily IT logistics warehouse operations at its Newark, California facility. The manager is accountable for efficient and accurate warehouse execution across inbound, inventory management, asset processing, outbound, and reverse logistics, while meeting or exceeding service level agreements (SLAs), key performance indicators (KPIs), quality standards, and customer expectations. The role provides direct leadership, coaching, and development to Warehouse Leads, who supervise warehouse associates. It requires a consistent onsite leadership presence, effective workforce planning, oversight of labor utilization and performance, and a proactive focus on operational problem-solving and continuous improvement. The manager will work with cross-functional stakeholders and the Service Delivery Manager to support business priorities, service delivery, and regional initiatives. The position is primarily onsite at the Newark, CA warehouse. Flexibility to work outside standard business hours may be required for operational demands or critical service needs. Occasional travel to other EOS IT Solutions or client locations within the NAMER region may be required. The position reports directly to the Service Delivery Manager and is responsible for Warehouse Leads. The listed pay range is $73,000–$76,000 USD.

Requirements

Proven experience in warehouse operations, logistics, supply chain, or a related operational environment.
At least 2 years of experience in a supervisory or operational leadership role.
Demonstrated ability to lead, coach, and develop team leaders or frontline supervisors.
Strong understanding of warehouse workflows, inventory management, operational controls, and workforce planning.
Experience developing and managing labor plans, resource allocation, and productivity expectations.
Proven ability to manage operational performance against KPIs, SLAs, and quality targets.
Working knowledge of Lean principles, continuous improvement methodologies, and process optimization.
Strong analytical and problem-solving skills, including the ability to interpret operational data and turn findings into actionable improvements.
Excellent organizational, communication, and interpersonal skills.
Ability to manage competing priorities and make sound operational decisions in a fast-paced environment.
Proficiency in Google Workspace, including Google Sheets, Docs, Slides, and Drive, and experience with operational reporting and performance management tools.
Demonstrated commitment to accountability, employee engagement, and operational excellence.

Nice To Haves

Experience in IT asset management, IT logistics, technology warehousing, or related services.
Familiarity with Lean Six Sigma, Value Stream Mapping, 5S, and other continuous improvement methodologies.
Experience developing, implementing, and maintaining SOPs and standardized operational processes.
Experience leading multiple operational workstreams or teams through a layered leadership structure.
Knowledge of warehouse management systems, inventory tracking platforms, and asset lifecycle management.
Experience working with EOS reporting frameworks or similar operational performance management systems.
Demonstrated success implementing measurable process improvements and productivity enhancements.

Responsibilities

Oversee daily warehouse operations, including inbound, inventory management, asset processing, outbound, and reverse logistics.
Ensure warehouse activities meet or exceed established SLAs, KPIs, quality standards, and customer expectations.
Lead and oversee Warehouse Leads, maintaining accountability for operational performance, productivity, and team execution.
Maintain an onsite leadership presence, identify operational challenges, address escalations, and support timely resolution.
Set operational priorities and allocate resources to manage workflows and achieve business objectives.
Collaborate with cross-functional teams and stakeholders to support operational alignment and service delivery.
Develop and maintain labor plans aligned with operational volumes, productivity expectations, and service requirements.
Evaluate staffing levels, workload distribution, labor utilization, forecasts, and productivity data; adjust plans to meet staffing needs.
Partner with Warehouse Leads on daily workforce allocation, task prioritization, and coverage.
Improve labor efficiency while maintaining quality, safety, and service standards; manage attendance, overtime, scheduling, and workforce performance in accordance with company policies and operational requirements.
Own performance against KPIs, SLAs, productivity targets, and quality standards; maintain reporting, dashboards, and operational scorecards.
Analyze operational data, identify trends and performance gaps, conduct performance reviews with Warehouse Leads, and establish expectations, objectives, and corrective actions.
Identify and mitigate risks to service delivery, communicate performance and operational risks to the Service Delivery Manager and stakeholders, and foster accountability.
Apply Lean principles and continuous improvement methods to reduce waste, improve workflows, and enhance productivity, quality, accuracy, and efficiency.
Lead or participate in Value Stream Mapping exercises; develop, implement, and measure process improvement initiatives and promote standardized practices.
Develop and maintain Standard Operating Procedures (SOPs), establish measurable improvement outcomes, and monitor results for sustainability.
Coach, mentor, and develop Warehouse Leads through regular one-on-one sessions and performance discussions; empower them to manage operations and develop their teams.
Support succession planning, employee engagement, retention, professional growth, and a positive, inclusive workplace culture; address performance concerns in partnership with HR and management when appropriate.
Ensure compliance with SOPs, company policies, client requirements, and applicable safety regulations; conduct operational audits and quality reviews.
Promote workplace safety and maintain inventory accuracy, asset traceability, data integrity, operational documentation, and facility organization and readiness.
Implement corrective and preventive actions in response to audit findings, quality concerns, or operational incidents.
Partner with the Service Delivery Manager and communicate operational performance, risks, resource needs, and improvement initiatives to stakeholders.
Support regional projects, process standardization, and operational improvement initiatives, maintaining a customer-focused approach.