Market Operations Manager I (Warehouse/Transportation)

PODS•Suwanee, GA

8d•Onsite

About The Position

Responsible for the daily operations of storage centers within a designated territory. The role directs storage centers and associates, meets customer expectations, manages daily routing and driver assignments, and maintains OSHA, DOT, and preventive maintenance programs for storage centers and driver equipment. The position oversees employees, customer experience, operational performance, regulatory compliance, and financial practices. It typically reports to a Territory Manager and directly manages Storage Center, Equipment Maintenance, and Delivery Driver staff. The position requires frequent travel to storage centers within the local territory. Work is during regular business hours, with some additional hours potentially required, including Saturdays and Sundays. Storage centers are climate controlled; deliveries take place in all weather conditions and may involve high noise levels. Salary range: $68,000–$75,000. Compensation may also include incentives, benefits, and other opportunities.

Requirements

High school diploma required.
At least one year of prior management experience is required if the applicant does not have a college degree.
Ability to apply for and successfully attain a CDL Class B license or higher is preferred.
Must maintain a current, valid driver's license from the state in which the position is assigned.
Must be able to obtain PODS forklift certification.
Mechanical ability to identify equipment problems is essential.
Ability to sit at a desk and type/use a keyboard and mouse for up to eight hours a day.
Ability to stand and walk for up to eight hours a day; stoop, bend, and lift up to 40 pounds; and occasionally kneel, crouch, or crawl.
Ability to reach with hands and arms, talk and hear, use close and peripheral vision, and adjust focus; ability to communicate verbally and hear using a telephone handset.
May be subject to pre-employment criminal background checks and/or drug screening, as well as random drug screenings in accordance with company policy.

Nice To Haves

College degree preferred.
Ability to apply for and successfully attain a CDL Class B license or higher is preferred.
Possession of a valid DOT medical card is preferred.

Responsibilities

Recruit, interview, hire, train, coach, and retain associates; provide hands-on and ride-along training and administer performance management.
Support PODS core values and communicate goals, business results, improvement opportunities, and focus areas to team members.
Report employee issues promptly to the Territory Manager and Regional HRBP, and coordinate with Human Resources on personnel matters, accident reports, disciplinary documentation, evaluations, and personnel reporting.
Ensure daily pre-shift meetings are conducted at each storage center.
Manage customer experience to meet or exceed CSAT and DSAT goals, including resolving identified issues, contacting customers, refining operational processes, and implementing remedial training.
Ensure associates meet brand standards and expectations for customer interactions, notifications, equipment demonstrations, delivery site evaluations, and customer feedback solicitation.
Manage corporate-owned assets within the territory, including trucks, forklifts, floor sweepers, and containers.
Manage daily routing and ETA/JPH performance, and communicate scheduling or operational delays to Sales and the Serve Center.
Determine daily staffing needs based on routing and available hours of service, and assign shifts according to business needs.
Coordinate repairs as assigned by the Territory Manager; handle required paperwork and payment packets for customer-site damage and coordinate access to customer containers stored at the storage center.
Ensure timely and accurate completion of driver checklists/DDCs, forklift inspection logs, and driver log books.
Maintain safe, clean, organized, and functional storage centers and staging areas; ensure equipment repairs are performed safely and promptly.
Perform driver functions when business needs dictate.
Ensure compliance with DOT requirements, including hours-of-service regulations and licensing; OSHA regulations; state and local facility ordinances; local zoning codes; and delivery and container-placement permit requirements.
Manage relationships with local municipalities and obtain required permits or authorizations for deliveries.
Participate in quarterly self-audits and identify areas for improvement; ensure adherence to internal company policies related to incident reports, drug screening, HR, safety, and compliance.
Manage day-to-day operations with a focus on efficiency; administer petty cash according to policy, ensure compliant and cost-effective equipment refueling, and reconcile monthly parts inventory.
Travel frequently to storage centers throughout the territory and perform other assigned duties.