Market Operations Manager I (Warehouse/Transportation)

PODS•Suwanee, GA

7d•$68,000 - $75,000

About The Position

Responsible for the daily operations of storage centers within a designated territory. The role directs day-to-day storage center operations and associates, supports customer satisfaction, manages daily routing and driver assignments, and maintains OSHA, DOT, and preventative maintenance programs for storage centers and driver equipment. The position also oversees corporate-owned assets, regulatory compliance, operational efficiency, and financial processes. It typically reports to the Territory Manager and directly manages Storage Center, Equipment Maintenance, and Delivery Driver staff. The role requires frequent travel to storage centers within the local territory. Work is during regular business hours, with some additional hours potentially required, including Saturdays and Sundays. Storage centers are climate controlled, but deliveries occur in all weather conditions and may involve high noise levels.

Requirements

High school diploma required.
At least one year of prior management experience if not holding a college degree.
Current, valid driver license from the state in which the position is assigned.
Mechanical ability to identify equipment problems.
Ability to sit at a desk, type, and use a mouse for up to 8 hours a day; stand and walk for up to 8 hours a day; and stoop, bend, and lift up to 40 pounds.
Ability to occasionally stand, walk, kneel, crouch, or crawl; regularly reach with hands and arms; and talk and hear, including using a telephone handset.
Close and peripheral vision and ability to adjust focus.
Ability to travel within the local territory and work some additional hours, potentially including Saturdays and Sundays.
May be subject to pre-employment criminal background checks and/or drug screening and random drug screenings in accordance with company policy.

Nice To Haves

College degree.
Ability to apply for and successfully attain a CDL Class B license or higher.
Valid DOT medical card.
Ability to obtain PODS forklift certification.

Responsibilities

Recruit, interview, hire, train, coach, and retain associates; provide hands-on and ride-along training and administer performance management.
Support a workplace culture aligned with PODS core values and communicate team goals, results, improvement opportunities, and focus areas.
Report employee issues and coordinate with Human Resources on personnel matters, accident reports, disciplinary documentation, evaluations, and reporting.
Conduct daily pre-shift meetings at each storage center.
Manage customer experience to meet or exceed CSAT and DSAT goals; follow up on and resolve issues, contact customers, refine processes, and implement remedial training.
Ensure associates meet brand standards and customer-interaction expectations, including customer notifications, equipment demonstrations, delivery-site evaluations, and customer feedback solicitation.
Manage corporate-owned assets in the territory, including trucks, forklifts, floor sweepers, and containers.
Manage daily routing and ETA/JPH performance, communicate scheduling or operational delays, determine staffing needs, and assign shifts based on business needs and available hours of service.
Coordinate assigned repairs, ensure required paperwork and payment packets are returned from the field, and coordinate access to customer containers stored at storage centers.
Ensure timely and accurate completion of driver checklists/DDCs, forklift inspection logs, and driver log books.
Maintain safe, clean, organized, and functional storage centers and staging areas; ensure equipment repairs are completed safely and promptly.
Perform driver functions when business needs require.
Ensure compliance with DOT requirements, including hours-of-service regulations and licensing; OSHA regulations; state and local facility ordinances; local zoning codes and permit requirements; and delivery-related regulations and authorizations.
Manage relationships with local municipalities, participate in quarterly self-audits, and identify areas for improvement.
Ensure adherence to internal company policies, including incident reporting, drug screening, and HR policies related to safety and compliance.
Manage day-to-day operations with a focus on efficiency; administer petty cash according to policy, ensure compliant and cost-effective equipment refueling, and reconcile parts inventory monthly.
Travel frequently to storage centers throughout the territory and perform other assigned duties.
Directly manage employees, including hiring or termination and/or pay decisions and performance management.