Sr. Manager Operations (Warehouse)

Uber Freight•Laredo, TX

9d•Onsite

About The Position

Uber Freight is seeking an experienced, customer-focused, results-driven Senior Manager to lead multi-client warehouse operations supporting Southbound cross-border and U.S. Distribution services in Laredo, Texas. The role is accountable for customer service, operational performance, safe and compliant operations, and continuous improvement across assigned facilities. The successful candidate will provide hands-on operational leadership, manage KPIs, identify and resolve complex operating challenges, and foster customer ownership, accountability, data-driven decisions, and structured problem-solving. The Senior Manager will lead Uber Freight employees and third-party labor providers, balance competing customer priorities, optimize shared resources, and deliver financial and operational commitments. The role establishes performance expectations, identifies service gaps, and drives sustainable corrective actions that improve reliability, productivity, and customer satisfaction. The leader is also responsible for maintaining a culture of safety, compliance, integrity, and accountability in accordance with company policies, SOPs, customer requirements, and applicable regulatory standards.

Requirements

Bachelor’s degree in Operations Management, Supply Chain, Logistics, Industrial Engineering, Business Administration, or a related field; equivalent relevant experience is considered.
At least 8 years of progressive experience in warehouse operations, distribution, contract logistics, or 3PL, including at least 3 years of direct people leadership.
Experience managing complex warehouse operations, preferably multi-client operations with shared resources and competing priorities.
Proven record of improving customer service, resolving complex issues, and delivering measurable KPI results.
Ability to conduct structured root-cause analysis and deliver sustainable corrective actions.
Experience developing KPIs, dashboards, SLAs, and performance-management routines.
Strong knowledge of warehouse safety, compliance, internal controls, and operational risk management.
Experience managing frontline employees, labor performance, and workforce productivity.
Working knowledge of WMS, inventory controls, operational reporting, and Microsoft Excel.
Strong analytical, communication, stakeholder-management, and conflict-resolution skills.
Fluency in English and Spanish.
Ability to travel among assigned facilities.

Nice To Haves

Experience in multi-client 3PL, cross-border logistics, contract warehousing, or distribution.
Knowledge of U.S.–Mexico cross-border operations, customs processes, and CTPAT requirements.
Operational turnaround, service recovery, or large-scale process-standardization experience.
Lean, Six Sigma, Kaizen, 5S, A3, or similar structured improvement experience.
Experience building customer scorecards, performance dashboards, and operating reviews.
Experience leading blended direct-employee and third-party staffing workforces.
Familiarity with SAP, Oracle, Infor, or other WMS/ERP systems.
Experience managing operating budgets, labor productivity, capital investments, and facility utilization.
Experience with warehouse technology, automation, or business intelligence implementation.

Responsibilities

Own service performance and customer experience across assigned operations, executing against SLAs, contracts, and customer expectations.
Build a proactive service culture through responsiveness, transparency, clear ownership, timely updates, and effective service recovery.
Monitor performance, capacity, and emerging risks to anticipate service failures and prevent customer impacts or escalations.
Lead complex customer escalations and implement corrective actions to prevent recurrence.
Partner with Commercial and Account Management to align customer requirements with operational capabilities and assess out-of-scope requests.
Establish and improve KPIs for service, throughput, labor productivity, inventory accuracy, on-time execution, quality, safety, and cost.
Lead daily, weekly, and monthly performance reviews; identify gaps, assign action owners, and verify progress.
Ensure leaders understand targets, have access to reliable data, and are accountable for results.
Use WMS data, dashboards, reports, and customer feedback to guide decisions and prioritize improvements.
Provide accurate, transparent reporting of results, risks, service failures, and corrective actions to stakeholders.
Identify recurring service failures, process weaknesses, inefficiencies, and barriers to reliable execution.
Lead root-cause analysis using methods such as 5 Whys, Fishbone, Lean, or Six Sigma, and implement sustainable solutions with owners, due dates, and effectiveness checks.
Standardize SOPs, process controls, and performance expectations across customers, buildings, and service lines.
Improve warehouse workflows, dock and yard management, labor planning, WMS execution, inventory accuracy, and customer communications.
Work with cross-functional teams to implement and sustain technology and operational changes.
Champion safety and ensure compliance with safety rules, company policies, security standards, customer obligations, SOPs, and internal controls.
Conduct routine safety and operating reviews; partner with Safety, Security, HR, and other teams to investigate incidents, address findings, and verify corrective actions.
Ensure employees, supervisors, and agency labor are trained, qualified, and accountable, and promptly escalate safety, compliance, security, or ethics concerns.
Oversee daily inbound, outbound, cross-dock, distribution, inventory, dock, and related warehouse operations.
Optimize labor, equipment, warehouse space, and capacity across customers; maintain facility readiness and equipment availability.
Develop workload plans, staffing models, labor allocation, and contingency plans for changing volume.
Manage expenses, labor productivity, overtime, vendors, equipment utilization, and cost improvement.
Evaluate operational and financial impacts of incremental services and customer changes with Finance and Commercial.
Lead, coach, and develop supervisors, team leaders, and frontline employees, establishing expectations for performance and conduct.
Build a culture of customer service, safety, teamwork, accountability, and continuous improvement; use coaching and performance reviews to address gaps.
Develop leaders’ skills in KPI reviews, root-cause analysis, customer communication, and problem-solving.
Own workforce planning, onboarding, training, and performance management for Uber Freight and staffing-agency teams.
Collaborate with Customs, Commercial, Account Management, Safety, Security, HR, Finance, IT, Engineering, and Procurement.
Coordinate cross-functional responses to escalations, operational risks, compliance needs, and improvements.
Hold vendors and service providers accountable for safety, quality, cost, and contractual performance.
Communicate operating results, risks, priorities, and resource needs to senior leadership.