Sr. Manager Operations (Warehouse)

Uber Freight • Laredo, TX

8d • Onsite

About The Position

Uber Freight is seeking an experienced, customer-focused, results-driven Senior Manager to lead multi-client warehouse operations supporting Southbound cross-border and U.S. Distribution services in Laredo, Texas. The role is accountable for customer service, operational performance, safe and compliant operations, and continuous improvement across assigned facilities. The Senior Manager leads Uber Freight employees and third-party labor providers, balances competing customer priorities, optimizes shared resources, and delivers financial and operational commitments.

The role establishes a culture of customer ownership, operational accountability, data-driven decision-making, and structured problem-solving. The Senior Manager sets performance expectations, identifies service gaps proactively, and drives sustainable corrective actions that improve reliability, productivity, and customer satisfaction. This hands-on leader fosters safety, compliance, integrity, and accountability while ensuring work adheres to company policies, SOPs, customer requirements, and applicable regulatory standards. Sound judgment, transparency, and prompt escalation of risks are essential.

The position oversees daily warehouse execution and resource planning, manages customer service and operational KPIs, leads continuous improvement and root-cause analysis, develops employees and supervisors, and coordinates with cross-functional teams, vendors, and senior leadership. The role is on-site in Laredo, Texas, and requires travel among assigned facilities.

Requirements

• Bachelor’s degree in Operations Management, Supply Chain, Logistics, Industrial Engineering, Business Administration, or a related field; equivalent relevant experience is considered.
• 8+ years of progressive experience in warehouse operations, distribution, contract logistics, or 3PL.
• At least 3 years of direct people leadership experience.
• Experience managing complex, preferably multi-client, warehouse operations with shared resources and competing priorities.
• Proven record of improving customer service, resolving complex issues, and delivering measurable KPI results.
• Ability to conduct structured root-cause analysis and deliver sustainable corrective actions.
• Experience developing KPIs, dashboards, SLAs, and performance-management routines.
• Strong knowledge of warehouse safety, compliance, internal controls, and operational risk management.
• Experience managing frontline employees, labor performance, and workforce productivity.
• Working knowledge of WMS, inventory controls, operational reporting, and Microsoft Excel.
• Strong analytical, communication, stakeholder-management, and conflict-resolution skills.
• Fluency in English and Spanish.
• Ability to travel among assigned facilities.

Nice To Haves

• Experience in multi-client 3PL, cross-border logistics, contract warehousing, or distribution.
• Knowledge of U.S.–Mexico cross-border operations, customs processes, and CTPAT requirements.
• Operational turnaround, service recovery, or large-scale process standardization experience.
• Lean, Six Sigma, Kaizen, 5S, A3, or similar structured improvement experience.
• Experience building customer scorecards, performance dashboards, and operating reviews.
• Experience leading blended direct-employee and third-party staffing workforces.
• Familiarity with SAP, Oracle, Infor, or other WMS/ERP systems.
• Experience managing operating budgets, labor productivity, capital investments, and facility utilization.
• Experience implementing warehouse technology, automation, or business intelligence.

Responsibilities

• Own operational service performance and the customer experience across assigned operations, executing against SLAs, contracts, and customer expectations.
• Build proactive service practices emphasizing responsiveness, transparency, clear ownership, and timely resolution.
• Monitor performance, capacity, and emerging risks to anticipate service failures and address them before customer impacts or escalations.
• Establish communication standards for inquiries, exceptions, delays, and service recovery; provide accurate and timely updates.
• Lead complex customer escalations, restore service, and prevent recurrence through corrective actions.
• Partner with Commercial and Account Management to align customer requirements with operational capabilities and assess out-of-scope requests.
• Establish and improve KPIs for service, throughput, labor productivity, inventory accuracy, on-time execution, quality, safety, and cost.
• Lead daily, weekly, and monthly performance reviews; identify trends and gaps, assign action owners, and verify progress.
• Ensure leaders understand targets, have reliable data, and are accountable for results.
• Use WMS data, dashboards, reports, and customer feedback to prioritize improvements and make data-driven decisions.
• Report results, risks, service failures, and corrective actions accurately and transparently to stakeholders.
• Translate analysis into measurable improvements in efficiency, customer experience, and operational consistency.
• Identify recurring service failures, process weaknesses, inefficiencies, and barriers to reliable execution.
• Lead root-cause analysis using 5 Whys, Fishbone, Lean, Six Sigma, or comparable methods; implement sustainable solutions with owners, due dates, and effectiveness checks.
• Standardize SOPs, process controls, and performance expectations across customers, buildings, and service lines.
• Improve warehouse workflows, dock and yard management, labor planning, WMS execution, inventory accuracy, and customer communications.
• Work with cross-functional teams to implement and sustain technology and operational changes.
• Champion safety and ensure compliance with applicable safety rules, company policies, security standards, customer obligations, and SOPs.
• Set expectations for ethical conduct, operational integrity, accurate records, and internal controls; conduct routine safety and operating reviews.
• Partner with Safety, Security, HR, and other teams to investigate incidents, address findings, and verify corrective actions.
• Ensure employees, supervisors, and agency labor are trained, qualified, and accountable; promptly escalate safety, compliance, security, or ethics concerns.
• Oversee daily inbound, outbound, cross-dock, distribution, inventory, dock, and related warehouse operations.
• Optimize shared labor, equipment, warehouse space, and capacity across customers; maintain facility readiness and equipment availability.
• Develop workload plans, staffing models, labor allocations, and contingency plans for changing volumes.
• Manage expenses, labor productivity, overtime, vendors, equipment utilization, and cost improvement.
• Evaluate operational and financial impacts of incremental services and customer changes with Finance and Commercial.
• Lead, coach, and develop supervisors, team leaders, and frontline employees; set expectations for performance and conduct.
• Build a culture of customer service, safety, teamwork, accountability, and continuous improvement; address performance gaps through coaching and reviews.
• Develop leaders’ capabilities in KPI reviews, root-cause analysis, customer communication, and problem-solving.
• Own workforce planning, onboarding, training, and performance management for Uber Freight and staffing-agency teams.
• Create a work environment where concerns can be raised and appropriately addressed.
• Collaborate with Customs, Commercial, Account Management, Safety, Security, HR, Finance, IT, Engineering, and Procurement.
• Coordinate cross-functional responses to escalations, operational risks, compliance needs, and improvements.
• Hold vendors and service providers accountable for safety, quality, cost, and contractual performance.
• Communicate operating results, risks, priorities, and resource needs to senior leadership.

Benefits

• Company-sponsored health plan for eligible U.S. employees working more than 30 hours per week.
• Dental benefits for eligible U.S. employees working more than 30 hours per week.
• Vision benefits for eligible U.S. employees working more than 30 hours per week.
• 401(k) match for eligible U.S. employees working more than 30 hours per week.
• Financial and mental wellness benefits for eligible U.S. employees working more than 30 hours per week.
• Parental leave for eligible U.S. employees working more than 30 hours per week.
• Short- and long-term disability coverage for eligible U.S. employees working more than 30 hours per week.
• Life insurance for eligible U.S. employees working more than 30 hours per week.
• Eligible U.S.-based employees may receive a performance or sales incentive bonus, Uber Freight equity awards, and other compensation depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior