Teller Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to quickly learn and use job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as a team player.
• Trustworthy and confidential behavior.
• Daily reliable transportation.
• Ability to stand consistently; bending or squatting may also be required to access branch equipment and facilities.
• Ability to consistently lift up to 25 pounds.
• Ability to travel for internal education and meetings, which may include overnight stays, and to fill in at other branches as needed.

Responsibilities

• Deliver superior customer service with a friendly demeanor, a can-do attitude, and a willingness to help.
• Develop and retain the customer base by greeting customers by name, understanding account ownership, and responding promptly to correspondence and issues.
• Keep customer business confidential and maintain a position of trust and responsibility.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify resources and solutions, and follow up with customers on resolution.
• Uncover customer needs and refer customers to branch platform associates; meet established referral goals.
• Make weekly sales calls by phone or Zoom to clients and prospects, and record activity in Salesforce.
• Meet or exceed sales referral goals and maintain working knowledge of the bank's products and services.
• Maintain balancing and error records in accordance with policy; identify and correct outages and seek assistance with more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work scheduled hours designated by the manager to support branch operations and client needs.
• Meet Retail Branch Standards, including dress code.
• Perform special projects as assigned.
• Travel for internal education and meetings, potentially including overnight stays, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays