Citizens Teller

Citizens Financial Group•Clifton Park, NY

19d

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve their financial goals by offering personalized advice and solutions and connecting them with Bankers when appropriate. You use knowledge of Citizens products and benefits to answer customer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role requires working 40 hours per week. The schedule varies with branch needs and may include weekends and evenings. The listed starting salary is $21 per hour and up; the disclosed hourly range is $20.67–$25.48, with actual pay depending on factors such as budget, work location, skills, and experience. Qualified applicants must complete a self-guided video interview assessment within seven days of receiving its link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to build long-term customer relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach and ability to deliver exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Qualified candidates must complete a video interview assessment within 7 days of receiving the link; a smartphone, tablet, or desktop computer with camera and microphone is needed.

Nice To Haves

At least 1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate use of the mobile app and ATMs for simple transactions.
Provide personalized advice and solutions that address customers’ needs and financial goals.
Connect customers with Bankers for the next step when appropriate.
Use knowledge of Citizens products and benefits to answer customer questions and concerns.
Follow financial policies and procedures, including proper cash handling and state and local laws and regulations.
Work branch hours, which may include evenings and weekends.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Matching of donations to eligible 501(c)(3) organizations, up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.