Citizens Teller
About The Position
As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to offer personalized advice and solutions that support customers’ financial goals and connect them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer customer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position is scheduled for 35 hours per week. The schedule varies with branch needs and may include evenings and weekends. Candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a smartphone, tablet, or desktop computer with a camera and microphone.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions involving cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to develop long-term customer relationships.
- Ability to problem-solve and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Qualified candidates must complete a video interview assessment within 7 days of receiving the link.
Nice To Haves
- At least 1 year of experience processing transactions involving cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate how to use the mobile app and ATMs to complete simple transactions.
- Provide personalized advice and solutions that address customers’ needs and financial goals.
- Connect customers with Bankers for additional assistance.
- Use knowledge of Citizens products and benefits to respond to customer questions and concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- 8 hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible 501(c)(3) donations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources.
- Comprehensive health care coverage, including medical, dental, and vision plans.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and well-being programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
