Citizens Teller

Citizens Financial Group • Wyomissing, PA

3d

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the bank’s mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers meet their financial goals by offering personalized advice and solutions and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer customer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The role offers meaningful customer relationships, opportunities to contribute ideas, community involvement, career development and training, and comprehensive benefits. The work schedule is 40 hours per week and varies with branch needs; it may include weekends and evenings. Starting pay is $21 per hour and up.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify customer needs to build long-term relationships.
• Ability to resolve customer issues and provide solutions.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Qualified candidates must complete a self-guided video interview assessment within 7 days of receiving the link; a smartphone, tablet, or desktop computer with an enabled camera and microphone is needed.

Nice To Haves

• 1 year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Responsibilities

• Greet customers in the branch lobby.
• Demonstrate the use of the mobile app and ATMs for simple transactions.
• Provide personalized advice and solutions to help customers pursue their financial goals.
• Connect customers with Bankers for additional assistance.
• Educate customers about Citizens products and benefits and respond to their questions or concerns.
• Follow financial policies and procedures, including proper cash handling and state and local laws and regulations.
• Complete a video interview assessment after applying, within 7 days of receiving the link.

Benefits

• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED