Citizens Teller
About The Position
As a Citizens Teller, you make a difference for customers and the branch team. You welcome customers in the branch lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You look for opportunities to help customers achieve financial goals by providing personalized advice and solutions, and connect them with Bankers for additional assistance. You use your knowledge of Citizens products and benefits to educate customers and respond to their questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position is scheduled for 40 hours per week. The schedule varies with branch needs and may include weekends and evenings. Candidates must complete a video interview assessment within seven days of receiving its link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer. Any employment offer is conditioned on successfully passing a background check.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions involving cash and/or digital payments.
- At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to ask effective questions and identify customer needs to develop long-term relationships.
- Ability to problem-solve and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
Nice To Haves
- 1 year of experience processing transactions involving cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.
Responsibilities
- Welcome customers in branch lobbies.
- Demonstrate use of the mobile app and ATMs to complete simple transactions.
- Provide personalized advice and solutions that help customers meet their financial needs and goals.
- Connect customers with Bankers for the next step in addressing their needs.
- Educate customers about Citizens products and benefits, and respond to questions and concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- 8 hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
- Career growth opportunities, training, coaching, career planning, and development resources.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- Maternity and paternity leave.
- Flexible work arrangements.
- Wellness programs.
- Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
