Citizens Teller

Citizens Financial Group•Sandwich, MA

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and provide personalized advice and solutions that help customers pursue their financial goals. You connect customers with Bankers when appropriate and use your knowledge of Citizens products and benefits to answer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position offers 30 hours per week. The schedule varies according to branch needs and may include weekends and evenings. The listed starting salary is $21 per hour and up; the stated pay range is $20.67–$25.48 per hour. Actual pay depends on factors including budget, work location, and relevant skills and experience. Candidates must complete a self-guided video interview assessment within seven days of receiving the link after applying.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify customer needs to develop long-term relationships.
Ability to solve problems and provide solutions to customer issues.
Customer-centric approach and ability to deliver exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include weekends and evenings.
Availability to complete a 30–45 minute self-guided video interview assessment using a device with a camera and microphone.

Nice To Haves

At least 1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in branch lobbies.
Demonstrate how to use the mobile app and ATMs to complete simple transactions.
Create positive customer experiences by identifying opportunities to provide personalized advice and solutions.
Connect customers with Bankers for additional assistance.
Educate customers about Citizens products and benefits and respond to their questions or concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Complete a video interview assessment within seven days of receiving the link after applying.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources, with opportunities for career growth and promotion.
Comprehensive health care coverage, including medical, dental, and vision plans.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy that exceeds applicable mandatory paid sick or paid time-away policies.