Citizens Teller

Citizens • Philadelphia, PA

3d • $21 • Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve financial goals by offering personalized advice and solutions and connecting them with Bankers when appropriate. You use knowledge of Citizens products and benefits to educate customers and respond to their questions or concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The position is scheduled for 40 hours per week. Work schedules vary based on branch needs and may include weekends and evenings. Candidates must complete a video interview assessment within seven days of receiving its link. The self-guided assessment takes 30–45 minutes and requires a quiet place and a camera- and microphone-enabled smartphone, tablet, or desktop computer. Any employment offer is conditioned on successfully passing a background check.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions, including cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

• 1 year of experience processing transactions, including cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented, with the ability to multitask effectively.
• Spanish-speaking ability.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use Citizens’ mobile app and ATMs to complete simple transactions.
• Create positive customer experiences and identify opportunities to help customers achieve their financial goals.
• Provide personalized advice and solutions that meet customers’ needs.
• Connect customers with Bankers for the next step when appropriate.
• Educate customers about Citizens products and benefits and respond effectively to questions or concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible 501(c)(3) donations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED