Teller/Customer Service Representative

Hilltop Holdings•Austin, TX

13h

About The Position

Under direct supervision, the Teller/Customer Service Representative processes financial transactions such as cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, and preparing change orders. The role also assists customers with opening accounts, ordering checks, issuing debit cards, maintaining existing accounts, and other account-related duties. The position provides customer service and responds to routine questions about bank products and services. It includes opening and closing branch duties, cash and account balancing, processing mail and deposits, preparing currency, opening accounts and explaining product options, and completing account maintenance. The role also performs miscellaneous branch duties as needed. PlainsCapital Bank is a Texas-based bank founded in 1988. It provides commercial and consumer banking services and has approximately 55 locations statewide.

Requirements

High school diploma, GED, or equivalent required.
At least one year of retail customer service or banking experience required.
Excellent customer service skills.
Ability to perform basic mathematical calculations using a basic calculator.
Excellent verbal, written, and interpersonal communication skills.
Strong time-management, organizational, and problem-solving skills, including the ability to multitask in a deadline-driven environment.
Strong PC skills, including Microsoft Office word processing and spreadsheet applications, as well as custom applications and systems.
Self-motivated, with strong initiative, accountability, and attention to detail.

Responsibilities

Provide prompt, friendly, courteous, and professional customer service while accurately processing transactions.
Process checks, deposits, withdrawals, transfers, loan payments, and change orders.
Respond to routine inquiries about bank products and services in person, by telephone, or by mail.
Offer notary service.
Perform scheduled branch opening and closing duties in accordance with security and dual-control requirements.
Maintain and balance the daily cash drawer and other daily receipts; balance the ATM when required and assist with vault, TCD, and/or TCR balancing.
Process mail, night-drop, and ATM deposits; scan and upload documents to the appropriate file or department.
Wrap and bag coin, verify currency, mix new currency, and turn in mutilated currency.
Open new accounts and cross-sell bank products and services; explain account and product options, assess customer needs, and guide customers or refer them to the appropriate business line.
Enter customer information and prepare account-opening documentation; explain required documentation and obtain signatures.
Maintain customer accounts, including processing address changes, stop-payment requests, e-statement requests, and account closures according to procedures.
Perform miscellaneous duties such as filing, answering phones, and maintaining supplies.
Perform other duties as required.