Customer Service Representative/Teller

Security First Bank • Burwell, NE

1d

About The Position

The Customer Service Representative is an essential, customer-facing role responsible for assisting customers and potential customers with everyday banking needs. Duties include processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to handle confidential information professionally. The employee also supports branch operations as needed. This job description is not a complete statement of all duties and responsibilities comprising the position.

Requirements

• High school diploma or GED.
• Strong customer service, communication, and relationship-building skills.
• Basic accounting knowledge and proficiency with computer applications.
• Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.

Nice To Haves

• Cash-handling, banking, or customer service experience.

Responsibilities

• Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.
• Open new accounts, perform account maintenance, and maintain accurate customer records.
• Assist customers with inquiries, problem resolution, and online banking support.
• Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.
• Promote bank products and services, maintain compliance, and support branch operations as needed.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Employee assistance program (EAP)
• Life and disability insurance
• Professional development and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED