Teller / Customer Service Representative
About The Position
Premier Credit Union is seeking a dependable, friendly, and detail-oriented Member Service Representative to provide welcoming and efficient service to members at its Des Moines Metro locations. This entry-level opportunity offers a start in financial services, and banking experience is not required because training will be provided. The position involves processing routine financial transactions, responding to member questions, maintaining cash drawer accuracy, educating members about products and services, and supporting branch operations. Members are served through in-person interactions and channels including phones, live teller machines, email, text, and secure messaging. The stated schedule is Monday through Friday, 8:30 a.m. to 5:15 p.m., and every other Saturday, 9 a.m. to 12 p.m. Benefits include 401(k) matching, health, dental, vision, life and disability insurance, an employee assistance program, and paid time off. A background check is conducted upon hire.
Requirements
- High school diploma or equivalent.
- Previous customer service experience.
- Strong attention to detail and commitment to accuracy.
- Friendly and professional communication skills.
- Tact and composure when working with customers.
- Willingness to learn and grow in a team-oriented environment.
- Comfort using computers.
- Comfort educating members and promoting products and services.
Nice To Haves
- Bilingual proficiency in English and Spanish.
- Previous banking experience is not required; training will be provided.
Responsibilities
- Process deposits, withdrawals, payments, and account inquiries accurately.
- Greet members and respond to their questions or concerns professionally and with care.
- Maintain cash drawer accuracy and follow procedures for balancing, security, and compliance.
- Educate members about credit union products and services.
- Refer members to appropriate team members or services when additional support is needed.
- Support daily branch operations and contribute to an efficient workflow.
- Collaborate with teammates to provide consistent service and maintain a positive, respectful team environment.
- Participate in training and development opportunities.
- Assist with other operational tasks as needed.
- Communicate with members through phones, live teller machines, email, text, secure messaging, and in-person service.
Benefits
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Employee assistance program
- Paid time off
- Background check upon hire
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
