Customer Service Representative (Teller)

Range Bank • Kingsford, MI

1d

About The Position

Customer Service Representatives (CSRs) handle customer financial transactions and maintain thorough knowledge of the bank’s policies, deposit products, and procedures. As frontline representatives, they play a fundamental role in achieving customer satisfaction. Range Bank provides training for new and experienced banking professionals, including a structured training path intended to support success in the role and progression to the next promotion level.

Range Bank is a community bank established in 1887, with nine locations in Michigan’s Upper Peninsula and Wisconsin. The bank identifies respect, ownership, community, strength, and knowledge as its core values.

Requirements

• High school diploma.
• One year of customer service or cash-handling experience.
• Proficient computer skills.
• Ability to identify and resolve issues or escalate them as needed.
• Exceptional customer service and communication skills.
• Strong attention to detail.

Nice To Haves

• Prior experience in the financial services industry.
• Some college education or a degree in a related field.

Responsibilities

• Provide excellent customer service in a friendly and professional manner.
• Perform routine office and customer service duties, including greeting customers, accepting deposits, disbursing funds, and processing other requested transactions accurately and efficiently while managing risk.
• Process transactions in compliance with regulatory requirements and bank policies and procedures; follow security policies and protect the confidentiality of bank records and customer information.
• Maintain existing deposit accounts and open new accounts at customers’ request.
• Maintain product knowledge to cross-sell bank products by answering inquiries, informing customers about services and promotions, identifying customer needs, and referring customers to other departments as appropriate.
• Perform other projects and initiatives as required to contribute to improvements in overall company performance.
• Use authority and discretion to resolve complex customer issues.
• Adhere to Range Bank policies and procedures.
• Uphold a high level of confidentiality and cyber security awareness.

Benefits

• Paid time off (two weeks to start).
• Volunteer time off (one day per year).
• Paid holidays (9.5 days per year).
• Health insurance through Blue Cross Blue Shield of Michigan.
• Telehealth with $0 copay.
• HSA plan options.
• Vision insurance.
• Dental insurance.
• 401(k) retirement plan with up to a 6% match after one year.
• Short-term disability insurance paid 100% by the company.
• Long-term disability insurance paid 100% by the company.
• Life insurance paid 100% by the company.
• Voluntary life insurance.
• Employee Assistance Program.
• Employee Stock Purchase Plan.
• Training and a structured training path.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED