Customer Service Representative (Teller)

Citizens National Bank • Philadelphia, MS

1d • Onsite

About The Position

The Customer Service Representative (CSR) provides customer service, sales and service functions, and qualified referrals in a fast-paced, process-driven team environment. The CSR establishes relationships with customers and provides services that help them achieve their financial goals.

The role processes banking transactions, protects bank assets through proper cash-drawer operation and compliance with policies and procedures, identifies referral opportunities, and maintains knowledge of regulations, policies, procedures, and products. Other duties may include maintaining the vault or ATM and preparing daily reports.

Requirements

• High school graduate or GED.
• Working knowledge of computer software.
• Strong interpersonal, oral, and written communication skills.
• High energy.
• Ability to work well in a team environment.

Nice To Haves

• Customer service experience.
• Cash-handling experience.
• Sales experience.

Responsibilities

• Accurately process deposits, night-drop deposits, withdrawals, transfers, loan payments, official checks, money orders, and credit card advances.
• Provide customer service and sales and service functions, and make qualified referrals to appropriate areas of the bank.
• Follow the bank’s Vision, Core Competencies, and Moments of Truth while listening for referral opportunities.
• Safeguard bank assets by operating a cash drawer efficiently and following bank policies, procedures, and the Bank Operations Manual.
• Perform other assigned duties, which may include maintaining the vault or ATM and preparing daily reports.
• Continue education on regulations, policies, procedures, and product knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED