Teller

Peoples Bank • Newark, OH

19d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The role can open deposit accounts, process complex multi-step teller transactions, sell bank products and services, assist customers with account maintenance requests, and resolve customer service issues. The Teller identifies additional customer needs and refers customers to the appropriate business partner. This sales and service role supports branch goals while delivering industry-leading customer service.

Associates are expected to contribute to a positive, collaborative work environment; act with integrity and professionalism; provide extraordinary customer service; and reliably work their scheduled hours. The position requires meeting scheduled hours as assigned by the manager, adhering to Retail Branch Standards including dress code, and completing required training. Travel is required for internal education and meetings, which may sometimes involve overnight stays, and to fill in at other branches as needed.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to quickly learn and use job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as a team player.
• Trustworthy and confidential behavior.
• Daily reliable transportation.
• Ability to stand consistently; bending or squatting may also be required to access branch equipment and facilities.
• Ability to consistently lift up to 25 pounds.
• Ability to travel for internal education and meetings, which may include overnight stays, and to fill in at other branches as needed.

Responsibilities

• Deliver superior customer service with a friendly demeanor, a can-do attitude, and a willingness to help.
• Develop and retain the customer base by greeting customers by name, understanding account ownership, and responding promptly to correspondence and issues.
• Keep customer business confidential and maintain a position of trust and responsibility.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify resources and solutions, and follow up with customers on resolution.
• Uncover customer needs and refer customers to branch platform associates; meet established referral goals.
• Make weekly sales calls by phone or Zoom to clients and prospects, and record activity in Salesforce.
• Meet or exceed sales referral goals and maintain working knowledge of the bank's products and services.
• Maintain balancing and error records in accordance with policy; identify and correct outages and seek assistance with more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work scheduled hours designated by the manager to support branch operations and client needs.
• Meet Retail Branch Standards, including dress code.
• Perform special projects as assigned.
• Travel for internal education and meetings, potentially including overnight stays, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED