Teller

Legence Bank•Benton, IL

9d•Onsite

About The Position

Tellers are the first point of contact for customers visiting the branch. They adapt to customer needs, complete service transactions, provide exceptional customer service, build relationships, and refer customers to other branch employees when additional support is needed. The role offers a career path that includes learning new accounts and consumer lending within a specified amount of time. This position is full-time, hourly, and non-exempt. Tellers work in a professional office environment and are expected to be available during core business hours, including at least two Saturdays per month. Travel is primarily local during the business day, though occasional out-of-area and overnight travel may be expected. The position has no direct supervisory responsibilities.

Requirements

High school diploma or equivalent.
At least 1 year of cash-handling experience.
Availability during core hours of 7:30 a.m. to 5:30 p.m. Monday through Friday and 8:30 a.m. to 12:30 p.m. for at least two Saturdays per month.
Ability to talk and hear regularly while performing the job.
Ability to meet the position’s vision requirements, including close vision, distance vision, color vision, and adjusting focus.
Ability to occasionally lift office products and supplies weighing up to 30 pounds.

Nice To Haves

Proficiency in Microsoft Office.
Ability to quickly learn new software.
Valid driver’s license.
Ethical conduct, attention to detail, accuracy, organization, communication, customer orientation, initiative, judgment, reliability, and ability to work in a fast-paced environment.

Responsibilities

Provide primary customer care at the teller line and put customers at the center of daily work.
Engage customers in conversations, actively listen, ask questions, and use available conversation starters to understand their needs.
Work as part of a team to help customers succeed financially.
Connect customers with appropriate bankers or internal partners and provide appointment-setting options when appropriate.
Maintain a cash drawer, handle cash, and balance the drawer.
Conduct basic customer services, account maintenance, and transactions.
Complete service requests and support the branch customer experience through lobby leadership.
Assist with address and contact-information changes, check orders, debit-card issuance and maintenance, and online-access setup and resets.
Understand and manage business risks, follow policies, procedures, and controls, and comply with applicable laws, rules, and regulations.
Promote products and services to help customers meet their banking needs.
Adhere to Legence Bank standards and serve as an example to team members and customers.
Represent and promote the company within the community.
Perform other duties as assigned.