Teller

Security Bank of Kansas City•Roeland Park, KS

13d•Onsite

About The Position

A Teller delivers excellent service to bank customers through in-person and other direct interactions, supporting new and existing Security Bank of Kansas City customers. The role focuses on accurate, efficient financial transactions, protecting customer accounts, providing a consistent and professional customer experience, and building relationships that support customer retention and growth. Tellers work at an assigned banking center and may travel within the bank’s network of locations; this is not a remote position. The position requires knowledge of bank procedures, products, services, customer security, and applicable regulatory requirements. Tellers help customers with transactions and inquiries, educate them about banking products and technology, identify needs-based sales or referral opportunities, and collaborate with other departments. They may also assist in training employees. The work takes place in a central heat- and air-conditioned office building with minimal noise.

Requirements

Education, knowledge, skill, and mental development equivalent to completion of high school.
Excellent English verbal and written communication skills, including the ability to communicate clearly, confidently, politely, and with proper grammar and spelling in person, by phone, and through electronic media.
Ability to read cursive handwriting in English.
Ability to use tact and diplomacy and maintain a professional personal appearance, including appropriate body language, tone of voice, hygiene, and attire.
Comfort using office technology, including computers, internet browsers, and similar applications.
Willingness and ability to report to work daily as scheduled.
Ability to perform basic and more complex transactions accurately and to apply problem-solving, logical reasoning, and basic or complex numerical calculations.
Ability to meet the physical, cognitive, and mental requirements of the role, with reasonable accommodation where applicable.

Nice To Haves

At least one year of banking and previous teller experience is preferred.

Responsibilities

Apply operational policies and procedures as customer behaviors and the banking channel evolve.
Understand consumer lending processes, loan products, interest rates, and related cross-sell opportunities.
Identify customers and provide account information in accordance with security procedures.
Recognize account flags, check and account inconsistencies, holds, delinquent loans, and screen messages; understand check-hold processes.
Greet customers and provide enthusiastic, friendly, professional service in the lobby, teller line, drive-through, and over the phone.
Communicate clearly with customers, including in the drive-through.
Process deposits, withdrawals, loan payments, transfers, check cashing, and other basic transactions accurately and efficiently while safeguarding against fraud.
Balance and secure cash drawers throughout the day and at the end of each shift; maintain accurate transaction records.
Issue money orders and cashier’s checks and redeem savings bonds.
Research and respond to customer inquiries; provide account statements, assist with check orders, accept address changes, and perform other customer-oriented functions.
Maintain knowledge of consumer and business banking products and services and educate customers about bank technology, including mobile banking and deposits, online banking, bill pay, ATM/ITM deposits, cards, and e-statements.
Identify customer needs through questioning and sell appropriate products or services or make referrals to other departments, affiliates, or partners.
Proactively seek opportunities to deepen customer relationships and meet or exceed individual, team, and bank goals.
Follow bank policies, procedures, regulatory rules, disclosures, audit standards, and security guidelines; stay current with changes.
Support individual and enterprise goals, use provided system software, promote open communication, and demonstrate behaviors consistent with bank philosophies and objectives.
Work with other departments to support an effective workflow and strong customer service.
Assist with training new employees and provide continuing training for current employees.
Meet job expectations in the Retail Management Performance Matrix, which is reviewed annually and may change.
Work at the assigned banking center and travel within the bank’s network of locations as needed.
Perform other duties as assigned.