Teller

Partners 1st Federal Credit Union•Gordonsville, VA

8d•Onsite

About The Position

Partners 1st Federal Credit Union is seeking a part-time Teller for its Gordonsville, Virginia location. The role enhances members’ experience by accurately processing financial transactions and providing information in the lobby, at the drive-thru window, or by telephone. The Teller provides friendly, professional, confidential, and effective assistance to members and company associates, helping create a positive experience and minimize wait times. The position also identifies appropriate solutions and cross-sells credit union services to support branch goals and members’ financial success. The schedule is 28 hours per week on a rotating two-week schedule. Week A: Monday off; Tuesday and Wednesday 11:15 a.m.–3:30 p.m.; Thursday 9:00 a.m.–5:15 p.m.; Friday 9:00 a.m.–5:00 p.m.; Saturday 8:30 a.m.–12:15 p.m. Week B: Monday 10:45 a.m.–3:15 p.m.; Tuesday off; Wednesday and Thursday 9:00 a.m.–5:15 p.m.; Friday 9:00 a.m.–5:00 p.m.; Saturday off. The role requires compliance with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. The Teller is expected to reflect the credit union’s culture, mission, and core values through exceptional service and member-focused solutions.

Requirements

High school degree or GED required.
Cash-handling and customer-service experience strongly preferred.
Courtesy, tact, and diplomacy in interactions with people inside and outside the organization.
Ability to read and follow written and oral instructions and communicate information clearly and logically.
Basic math skills and spelling accuracy at a high-school graduate level.
Ability to work independently or as part of a team, manage multiple changing priorities, and remain composed under deadlines and accuracy requirements.
Ability to deal calmly and professionally with diverse personalities and exercise discretion with confidential matters.
Regular, reliable, and timely attendance.

Nice To Haves

Cash handling experience.
Customer service experience.

Responsibilities

Handle initial member contact in person, by phone, or by email professionally and efficiently.
Process financial transactions, including deposits, cash disbursements, and loan payments; confirm intended transactions verbally to meet member needs and minimize errors.
Identify cross-sell opportunities and provide members with additional services and solutions.
Refer members to appropriate staff for new accounts, loans, and consultations.
Support branch growth, productivity, and profitability goals and participate in community involvement activities.
Balance the cash drawer daily, notify supervisors of discrepancies, follow established policies, and keep funds secured.
Address account inquiries; record payment amounts and dates; check calculations; validate checks; count cash payments; issue cashier’s checks; exchange currency for coin; verify amounts; and cash checks according to written procedures.
Research, troubleshoot, and resolve member concerns and internal inquiries about policies, procedures, and products.
Assist other departments and branches with transactions as needed and support department and branch managers with member requests and merchant verifications.
Perform other duties as assigned.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.