Teller

Peoples Bank • Morgantown, KY

1d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The role opens deposit accounts, processes complex multi-step teller transactions, sells bank products and services, assists with customer maintenance requests, resolves service issues, and identifies additional customer needs for referral to appropriate business partners. This sales and service position supports branch goals while delivering customer service.

The Teller maintains customer confidentiality and trusted relationships, processes deposits, researches and resolves customer issues, makes and records sales calls, meets referral goals, maintains knowledge of the bank’s products and services, balances transactions, and follows operational, security, risk management, and compliance standards. The position requires completing assigned training, working manager-designated schedules, meeting branch standards, and performing special projects as assigned. Travel may be required for meetings, education, or coverage at other branches.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn and navigate job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as a team player.
• Trustworthy behavior and ability to maintain confidentiality.
• Reliable daily transportation.
• Ability to stand consistently during work.
• Ability to bend or squat as needed to access branch equipment, depending on branch setup.
• Ability to lift up to 25 pounds consistently.
• Ability to travel for internal education and meetings, sometimes overnight, and to cover other branches as needed.

Responsibilities

• Deliver superior customer service with a friendly demeanor and willingness to help.
• Develop and retain the customer base, respond promptly to correspondence and customer issues, and maintain knowledge of customer account ownership.
• Keep customer business confidential.
• Receive checks and cash for deposit, verify amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify resources and solutions, and follow up with customers about resolutions.
• Uncover customer needs and refer customers to branch platform associates.
• Make weekly sales calls to clients or prospects by phone or Zoom, record activity in Salesforce, and meet calling and referral goals.
• Maintain knowledge of the bank’s products and services.
• Maintain transaction balancing and error records in accordance with policy; investigate and correct outages and seek assistance with difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work the scheduled hours designated by the manager and meet Retail Branch Standards, including dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, fill in at other branches as needed, and attend meetings that may include an overnight stay.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED