Teller

Indiana Members Credit Union•Jeffersonville, IN

10d•Onsite

About The Position

As a Teller at Indiana Members Credit Union, you will serve as a primary point of contact for members and help provide a positive, efficient banking experience. You will accurately and securely process financial transactions, maintain cash-handling integrity, and follow regulatory compliance standards. You will also identify members’ needs and share information about the credit union’s products and services to support member satisfaction and retention. Attention to detail and strong communication skills are important to building trust and lasting member relationships. This position works in a retail branch and has no supervisory responsibilities. Travel is minimal to none. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities may change at any time and may include activities beyond those listed in the job description.

Requirements

High school diploma, GED, or equivalent.
Previous cash-handling experience.
Previous customer-service experience.
Fluency in English.
Basic computer and technology skills.
Attention to detail, adaptability, flexibility, and organizational skills.
Excellent interpersonal and customer-service skills.
Honesty, accountability, and the ability to maintain confidentiality.
Ability to use the core system, CRM, and imaging systems after training is completed.

Responsibilities

Process member transactions, including deposits, withdrawals, loan and credit-card cash advances, payments, money orders, cashier’s checks, corporate checks, and wire transfers.
Update member accounts, address member problems and complaints, and identify opportunities to cross-sell products.
Complete payroll deduction and direct deposit forms.
Access safe deposit boxes when applicable.
Handle and maintain the security of large amounts of cash.
Communicate with back-office departments to obtain assistance and respond to member requests.
Open and close accounts and certificates.
Create and order ATM/debit cards for members.
Process stop payments and print member statements and account histories.
Perform remote capture of checks.
Balance the cash drawer daily.
Assist with night deposits and ATM deposits.
Perform other branch duties as needed, including counting cash deliveries, balancing the ATM, filing, keeping the teller area and branch clean and organized, helping with end-of-day duties, and stocking lobby supplies.