Teller

1ST COMMUNITY FEDERAL CREDIT UNION•San Angelo, TX

11d•$13 - $0

About The Position

Under general supervision and in accordance with established policies and procedures, the Teller provides high-quality member service. The role processes cash and account transactions, receives payments, sells financial instruments, maintains accurate transaction records, cross-sells credit union services, researches accounts, and balances and verifies cash totals daily. The Teller also performs related clerical duties and complies with applicable policies, procedures, laws, and regulations.

Requirements

High school diploma or equivalent.
One month to twelve months of applicable cash-handling and/or customer-service experience.
Ability to meet attendance requirements and arrive on time for each scheduled workday.

Responsibilities

Represent the credit union courteously and professionally, providing friendly, prompt, efficient, and accurate service.
Help members identify their financial service needs and cross-sell credit union services.
Assist members in person and by telephone; answer questions and explain departmental policies and forms.
Research accounts to answer questions and resolve problems.
Pay and receive cash, transfer money between accounts, and receive payments.
Process transactions received by mail and through the night drop.
Review negotiable instruments for negotiability and accurate dollar amounts.
Make appropriate transaction decisions according to established procedures, including determining identification requirements, check holds, and handling account warning flags.
Record transactions on the teller machine and review each transaction for accuracy.
Count cash and coin accurately; verify cash received from or sold to the vault or other tellers; and balance cash on hand daily.
Remain after hours when required by the teller supervisor to balance daily activities and totals.
Secure cash and coin according to credit union policy when not in use.
Assist with vault duties under dual control, including verifying money from the bank.
Assist under dual control with balancing, replenishing, and routine duties related to ATM machines when needed.
Close member accounts.
Sell money orders and cashier's checks and provide cash advances.
Perform related clerical duties, including minor typing, filing, sorting, scanning, and photocopying.
Comply with applicable policies, procedures, laws, and regulations and follow Member Service Values.
Meet attendance requirements by being at work on time for each scheduled workday.