Teller
About The Position
The Teller provides excellent customer service by greeting customers in a friendly manner, building rapport, and meeting customers’ transactional needs. The role processes transactions efficiently and accurately in accordance with the Bank’s Customer Experience standards. It also supports sales growth by exploring customers’ financial needs and goals, recommending appropriate solutions, or connecting customers with business partners for expert assistance. The position may include vault cash and ATM responsibilities. The Teller promotes a customer-centered culture, builds individual customer relationships, understands and promotes Bank products and services, and uses the Bank’s sales and coaching process. The role maintains accurate cash and transaction records, follows operational, risk management, security, and regulatory requirements, and supports branch operational and audit functions. Other duties may include helping train new employees and traveling to other branches for coverage. The position is performed in a general office environment and may require moving coin bags short distances and moderate lifting, reaching, walking, sitting, and standing. Essential functions may be performed with reasonable accommodation as determined by management.
Requirements
- High school diploma or equivalent.
- Demonstrated personal computer literacy.
- Previous teller, cash handling, and/or sales experience is helpful.
- Ability to perform essential functions, with or without reasonable accommodation.
Nice To Haves
- Previous teller experience.
- Previous cash handling experience.
- Previous sales experience.
Responsibilities
- Greet customers, build rapport, and provide courteous service that meets the Bank’s customer experience standards.
- Engage customers to understand their financial needs and goals, recommend appropriate solutions, and refer them to other team members or business partners as appropriate.
- Understand and promote the Bank’s products and services and use the Bank’s sales and coaching process to work toward goals.
- Process transactions accurately, efficiently, and courteously in compliance with Bank policies and procedures.
- Maintain accurate cash and transaction records and meet established teller performance standards.
- Handle routine transaction issues independently and refer customers to appropriate staff for advanced problem resolution.
- Determine whether holds are necessary on items presented for deposit.
- Stay aware of current fraud alerts and identify potentially fraudulent activity.
- Follow operational, risk management, and security policies and procedures, and assist with compliance with local, state, and federal regulations.
- Assist with branch operational and audit functions.
- Work effectively and harmoniously with others to support Bank goals and objectives.
- Meet the Bank’s punctuality, attendance, and professionalism standards.
- May train or assist in training new employees.
- Travel to other branches for coverage when required.
- Perform additional duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
