Teller

Gulf Winds Credit Union•Pensacola, FL

3h•$16 - $19

About The Position

The Teller supports Gulf Winds Credit Union’s branch operations and strategic goals by building member relationships and providing exceptional service. The role accurately processes member financial transactions involving cash and negotiable instruments, and educates members about credit union products and services to support their financial well-being. In addition to hourly income, the position offers an incentive program through which employees may earn additional compensation. The role involves frequent personal contact with members and colleagues to resolve first-level issues, build relationships, and gain cooperation. Employees are expected to communicate with discretion and tact, maintain accurate records and a balanced cash drawer, follow applicable regulations and policies, and maintain dependable attendance and a professional work environment. Work is normally expected between 8:00 a.m. and 5:00 p.m., with some nights and/or weekends required. Travel to branches other than the assigned location may be required.

Requirements

High school education or GED.
Ability to read, write, comprehend, and speak English clearly.
Ability to use a ten-key calculator and type on a computer keyboard by touch.
Attention to detail when working with numbers and names.
Interpersonal skills for first-level conflict resolution, relationship building, and soliciting cooperation.
Ability to handle confidential discussions with discretion, diplomacy, and tact.
Ability to adhere to safety rules and regulations.
Ability to lift 50 pounds or more, including paper supplies and full coin bags.

Nice To Haves

At least six months of cash handling or related experience is preferred.

Responsibilities

Process member financial transactions, including deposits, withdrawals, and loan payments.
Sell money orders and travelers checks to members.
Redeem bonds for members and non-members.
Perform credit card cash advances for members and non-members.
Transfer amounts from member accounts as directed.
Welcome members, provide information and education about credit union services and products, and direct members to the appropriate department.
Balance the cash drawer and daily transactions.
Comply with applicable regulations and policies, including BSA, OFAC, and Physical Security requirements.
Provide friendly, professional, personal service to customers and associates.
Accurately post transactions in accordance with Gulf Winds guidelines.
Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
Proactively identify appropriate products and services that may benefit members.
Maintain dependable attendance and timeliness, a professional work environment, and a businesslike appearance.
Perform other job-related duties as assigned.