Teller

Columbia Bank • Clarkston, WA

10d • Onsite

About The Position

As the first point of contact for most clients, Tellers help deliver the bank’s Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller ensures banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The role also maintains and enhances client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.

The Teller performs client transactions and cash-handling functions accurately and confidentially, and supports daily tasks that maintain branch integrity. The position mitigates risk through appropriate safekeeping and accounting for funds, provides proactive solutions and problem resolution, keeps current on the bank’s products and services, and identifies and refers client needs to appropriate business partners.

Requirements

• High school diploma or GED.
• Ability to learn and comply with all bank policies, procedures, and systems.
• Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

• One year of previous banking or customer service experience.
• Bilingual ability.

Responsibilities

• Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and balancing the cash drawer.
• Perform and support daily branch-integrity tasks, such as using double custody when balancing the ATM, processing night-drop deposits, balancing negotiable instruments and the credit card machine, processing returned mail, and updating lobby rate sheets and brochures.
• Mitigate risk by safeguarding money in the cash drawer and promptly accounting for or transferring funds.
• Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in line with the bank’s Breakthrough Client Service Standards.
• Build and maintain client relationships through meaningful conversations that uncover financial needs.
• Maintain knowledge of Columbia Bank products and services and stay current on changes.
• Discuss client financial needs and identify and offer appropriate products and services.
• Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Benefits

• Competitive incentive plan with rewards tied to performance.
• Professional development through tailored premier banker programs.
• Career growth paths.
• Eligible associates receive medical, dental, and vision coverage.
• 401(k) retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance and disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection and legal support.
• Auto and home insurance and pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED