Teller

PNC Bank • Philadelphia, PA

12d • Onsite

About The Position

As a full-time Teller in PNC's Retail organization, the employee is based at the 8th & Christian Branch in Philadelphia, Pennsylvania. The position delivers customer experiences focused on improving financial wellbeing and building loyalty, processes customer interactions, explains available financial transaction options, and identifies opportunities to refer customers to relevant products and branch staff. The Teller also engages customers in the lobby and uses technology, tools, and resources to help them manage financial transactions. The role applies product and procedural knowledge to resolve customer problems and follows policies and procedures while exercising sound judgment. It supports efficient and accurate completion of teller and branch daily operations and maintenance transactions. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Demonstrate appropriate knowledge, skills, and abilities for the role.
• No prior experience is required.
• A degree, high school diploma, GED, or significant experience/product knowledge is not typically required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate customer focus and prioritize customer needs and satisfaction when making business decisions.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver customer experiences that support financial wellbeing and customer loyalty.
• Process a variety of customer interactions.
• Educate customers about alternatives for their financial interactions and options for managing transactions.
• Identify banking opportunities and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Leverage technology, tools, and resources to assist customers with financial transactions.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed