Teller

Columbia Bank•Phoenix, OR

11d•$18 - $20•Onsite

About The Position

The Teller is often the first point of contact for clients and helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the role ensures transactions are completed accurately, ethically, confidentially, and in compliance with bank procedures and regulations. Tellers also build and strengthen client relationships through meaningful conversations that uncover financial needs and identify opportunities to offer appropriate products and services. The position performs cash-handling and teller transactions, supports daily branch operations and controls, safeguards funds, resolves client issues, stays informed about the bank’s products and services, and refers clients to appropriate business partners. The role is fully onsite at the posted location in Phoenix, Oregon.

Requirements

High school diploma or GED.
Ability to learn and comply with bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash-drawer balancing.
Perform and support daily tasks that maintain branch integrity, such as balancing the ATM using double custody, processing night-drop deposits and returned mail, balancing negotiable instruments and the credit card machine, and updating lobby rate sheets and brochures.
Safeguard money in the cash drawer and promptly account for or transfer funds to mitigate risk.
Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in accordance with the bank’s service standards.
Maintain current knowledge of Columbia Bank products, services, and changes.
Discuss clients’ financial needs and identify and offer appropriate products and services.
Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Benefits

Competitive incentive plan with rewards tied to effort.
Professional development through tailored premier banker programs.
Career growth paths.
Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection and legal support.
Auto and home insurance and pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.