Teller

KeyBank • West Seneca, NY

11d • Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients in a branch, helping with account transactions and servicing needs and identifying and resolving service issues. You listen for financial wellness needs during client conversations and connect clients with a Banker for deeper financial discussions. You also help clients pursue financial goals through financial wellness tools and education.

The role requires accurate, efficient teller operations, including processing cash transactions and balancing a cash drawer. You follow compliance, audit, and security procedures, stay current on products, fees, and policies, and work with teammates to support smooth branch operations. You attend in-person morning huddles and end-of-day debriefs, and work Saturdays as directed by management. Duties may change or be assigned as needed. The position is based in a KeyBank branch in West Seneca, New York.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience in cash handling.
• General understanding of PCs, Windows-based applications, and calculators.
• Strong client service, sales, and service skills.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to accurately and securely process cash transactions, including deposits and withdrawals, and balance cash drawers.
• Ability to maintain accurate, organized records and update client account information securely.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of and ability to follow banking regulations, compliance requirements, and security procedures.
• Ability to recognize client financial needs and discuss relevant banking products, services, and financial wellness resources.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver’s license.
• Ability to meet the stated physical demands, including prolonged standing, frequent hand use and reaching, and occasional bending and lifting.

Nice To Haves

• Notary license.

Responsibilities

• Welcome new and existing clients and assist with account transactions and servicing needs.
• Identify, resolve, and escalate client servicing issues as appropriate.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Assist clients in achieving financial goals using financial wellness tools and available resources.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
• Process cash transactions, maintain transaction accuracy and security, and balance the cash drawer within guidelines.
• Follow compliance, audit, and security procedures, including techniques to detect and prevent fraud.
• Review and maintain knowledge of product guides, fees, policies, and available services.
• Present products and services and educate clients about available access channels, including ATM, online, and telephone banking.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures and Key’s Code of Conduct, acting professionally and ethically and in clients’ and Key’s best interests.
• Perform other duties as assigned; duties and activities may change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED