Teller

Peoples Bank • Lewisburg, WV

8d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies and supports branch goals through accurate transaction processing, sales, and referrals. The role may open deposit accounts, process complex multi-step teller transactions, sell bank products and services, assist with account maintenance, and resolve customer service issues. The Teller identifies additional customer needs and refers customers to the appropriate business partner.

This role requires maintaining customer confidentiality and trust, following operational standards for security, risk management, and compliance, and completing required bank and branch training. The Teller must work scheduled hours designated by the manager, meet Retail Branch Standards including dress code, and may perform special projects as assigned. Travel may be required for internal education and meetings, including occasional overnight stays, or to fill in at other branches.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn and use job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as part of a team.
• Trustworthy behavior and ability to maintain confidentiality.
• Daily reliable transportation.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to fill in at other branches as needed.
• Ability to stand consistently; bending or squatting may be required depending on branch setup.
• Ability to lift up to 25 pounds consistently.

Responsibilities

• Deliver superior customer service with a friendly demeanor and willingness to help.
• Develop and retain the customer base; greet customers by name, understand account ownership, and respond promptly to correspondence and service issues.
• Keep customer business confidential and maintain a position of trust and responsibility.
• Receive checks and cash for deposit; verify amounts and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify resources and solutions, and follow up with customers on resolution.
• Initiate conversations to uncover customer needs and refer customers to branch platform associates, meeting established referral goals.
• Make weekly sales calls by phone or Zoom to clients and prospects and record activities in Salesforce.
• Meet or exceed sales referral goals and maintain knowledge of the bank's products and services.
• Maintain balancing and error records in accordance with policy; identify and correct outages and seek help with more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work scheduled hours designated by the manager to support branch operations and customer needs.
• Meet Retail Branch Standards, including dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown/reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED