Teller

FIRST FLORIDA CREDIT UNION•Bradfordville, FL

13d•Onsite

About The Position

The Teller assists credit union members with financial transactions, including paying and receiving cash and other negotiable instruments. The role also welcomes members, provides routine information about services, and directs members to the appropriate department for specialized assistance. The Teller helps identify opportunities to deepen member relationships by opening accounts and cross-selling credit union services. The position includes balancing cash and daily transactions, maintaining member records, and complying with credit union policies, including the Bank Secrecy Act and Customer Identification Program. It also involves miscellaneous administrative duties such as typing, filing, computer input, and answering the telephone. Other related duties may be assigned.

Requirements

One month to twelve months of similar or related experience.
High school education or GED.
Ability to use a ten-key calculator and type on a computer keyboard by touch.
Attention to detail when working with numbers and names.
Ability to communicate with members or vendors and provide assistance and information with ordinary courtesy.
Ability to perform the listed physical activities, including bending, stooping, kneeling, crouching, sitting, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
Specific vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Ability, as required or requested, to exert up to 25 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

Receive and process member transactions, including deposits, withdrawals, and loan payments.
Sell money orders and travelers checks to members.
Transfer amounts between member accounts as directed.
Welcome members, provide routine information about services, and direct members to the appropriate department for specific information or service.
Balance the cash drawer and daily transactions, and report any overage or shortage to a supervisor.
Post transactions to member accounts and maintain member records.
Cross-sell and open share accounts, checking accounts, and other credit union services.
Perform miscellaneous tasks, including typing, filing, computer input, and answering the telephone.
Comply with credit union policies, including the Bank Secrecy Act and Customer Identification Program.
Adhere to Credit Union Service Standards and use Creating Member Loyalty skills in internal and external interactions.
Follow the monetary outages policy, including vault and teller outages, and avoid credit union losses caused by policy or procedure violations.
Minimize member-impacting errors, including posting errors, and follow up with internal and external members.
Identify cross-sell opportunities and cross-sell services as established by management.
Maintain dependable attendance and timeliness.
Troubleshoot and resolve member inquiries in a timely and accurate manner.
Maintain working knowledge of established credit union policies and procedures.
Perform other related duties as assigned.