Teller

S&T Bank•Penn Hills, PA

13d•$16 - $23•Onsite

About The Position

Operates a customer service window and provides exceptional service across a variety of banking transactions. Suggests solutions and options, refers customers to appropriate areas of the bank, and resolves customer problems, issues, and concerns accurately and efficiently. Develops knowledge of bank policies, procedures, products, and services while maintaining accuracy, balancing skills, and operational excellence. Promotes bank services, identifies customer needs, and contributes to branch sales, service, and growth goals.

Requirements

High school diploma or equivalent basic academic education.
One to two years of general experience.
Successful completion of the retail training program.
Must be flexible around branch hours.
Ability to perform the stated physical functions, including operating keypad, electronic, and office equipment; standing and sitting; lifting; and close-vision computer work.

Responsibilities

Develop knowledge of bank policies, procedures, products, and services.
Maintain a balancing rate of 85% in accordance with the Retail Policies and Procedure manual.
Provide exceptional customer service in accordance with Consumer Bank Customer Service Standards and Customer Insight survey expectations.
Use computer systems, service skills, product knowledge, and policy knowledge to conduct transactions accurately and efficiently.
Identify customers, verify transaction authenticity, protect against fraud, verify balances, place holds, and document identification as required.
Accept deposits, verify endorsements, and issue receipts.
Cash checks, identify customers, verify endorsements and balances, and refer requests to branch management for authorization when needed.
Accept savings deposits and withdrawals and perform related duties.
Provide additional customer services, including bank money orders and other services.
Accept loan payments and other types of payments.
Balance the cash drawer daily.
Assist with ATM balancing and settlement where applicable, and assist with vault balancing as requested.
Promote bank services, answer banking questions, direct customers to specialized branch team members, and identify customer needs through profiling.
Contribute to branch goals and sales and service standards as outlined in the branch playbook and by Branch Management.
Demonstrate professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
Use the Sales & Service Opportunity tool to track customers introduced to a banker.
Provide night deposit, mail deposit, and safe deposit admittance services as needed.
Maintain positive customer relationships and generate leads for the Personal Banker platform.
Maintain effective working relationships with bank employees and contribute independently and as a team member.
Attend and successfully complete required training, including virtual, in-person, and online training.
Perform additional duties as required.