Teller

ASE Credit Union•Clanton, AL

13d

About The Position

The Teller accurately processes financial transactions and assists members in the lobby, drive-thru window, and/or by telephone. The role provides friendly, professional, and confidential service, helps create a positive member experience, and works to minimize wait times. The Teller may also assist other departments and branches, support branch managers with staffing needs and member requests, and handle member care center calls as needed. The position requires accurate cash and transaction handling, attention to established procedures, and adherence to service standards, company policies, and applicable laws and regulations. The Teller contributes to sales and service goals by engaging members and identifying opportunities to match them with products and services. Management may assign or reassign duties and responsibilities at any time.

Requirements

Six months of customer service and/or cash handling experience.
High school degree or GED.
Must be bondable.
Good written and oral communication skills.
Time management skills and ability to prioritize and multitask.
Logic and reasoning skills and attention to detail.
Ability to use Microsoft Office.
Ability to communicate sensitively and confidentially, build strong working relationships, and incorporate core values into daily activities and decisions.
Ability to perform job functions independently or with limited supervision and work effectively individually or as part of a team.
Ability to follow written and oral instructions, perform basic mathematical calculations, spell accurately, and understand computer basics.
Ability to communicate clearly and deliver information in a logical, understandable sequence.
Ability to deal calmly and professionally with diverse personalities and demonstrate discretion and high levels of customer service.
Ability to perform accurately and maintain composure under deadlines, fast-paced conditions, and changing or simultaneous priorities.
Ability to exercise discretion with confidential internal and external matters.
Able to bend, sit, and stand; perform primarily sedentary work with limited physical exertion; and occasionally lift up to 10 pounds.
Able to climb and descend stairs in an emergency.
Able to operate routine office equipment and work at a computer for an average of 6–8 hours per day when necessary.
Able to work extended hours or travel off site when required or requested by management.
Capable of regular, reliable, and timely attendance.

Responsibilities

Process checking, savings, and loan transactions, including receiving funds, posting transactions, processing withdrawals, and redeeming bonds as needed.
Verbally confirm intended transactions with members to meet their needs and minimize errors.
Process transactions accurately and balance the cash drawer daily; notify a supervisor of cash outages.
Follow procedures for accepting, determining holds on, and negotiating checks on member accounts.
Process shared branching transactions in accordance with Shared Branching Operating Rules and Regulations.
Meet or exceed established monthly sales and service goals and identify cross-sell opportunities by discussing members' product and service needs.
Assist other departments and branches with transactions as needed; support branch managers with staffing needs and member requests; assist with member care center calls as needed.
Maintain a clean, neat, and professional work environment and demonstrate a positive outlook and behavior toward members and team members.
Comply with company policies, procedures, service standards, and applicable laws and regulations.
Perform other job responsibilities as assigned by management.