Teller I

RCB Bank•Winfield, KS

19d•Onsite

About The Position

The Teller I provides excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements. The role supports customer service standards across RCB Bank’s multi-branch network by promoting products and services that enhance customers’ banking experience, and helps safeguard bank assets through established fraud-prevention, cash-handling, and security procedures. Tellers work with general supervision, both independently and as part of a team, and are expected to communicate professionally with customers and coworkers. The position is based in an office environment within a climate-controlled facility, which may be high-traffic during peak service times. It involves frequent use of a telephone, computer, and other office equipment, and typically requires sitting at a personal desk for most of the day. Regular, reliable attendance and the ability to work varying hours are required.

Requirements

Customer service experience.
Successful completion of the teller essentials training program after hire.
Ability to communicate clearly and effectively with customers and coworkers.
Understanding of basic fraud indicators and commitment to proper escalation procedures.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Ability to work effectively both independently and as a team member, with general supervision.
Ability to work harmoniously with diverse coworkers, staff, and customers.
Regular and reliable attendance and ability to work varying hours.

Nice To Haves

Previous cash-handling experience.
Previous teller experience.
Care about the community and a desire to be involved.

Responsibilities

Obtain customer identification, signatures, and other required information; record and process transactions according to regulations and procedures.
Examine cash, checks, and other transaction documents to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss.
Follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
Assist customers professionally with questions and concerns during transactions, provide accurate information, and refer issues requiring additional support to supervisors or appropriate departments.
Balance the teller drawer at the end of the shift and report outages to the Teller Supervisor.
Promote products and services that enhance customers’ banking experience.
Follow established cash-handling and security procedures to help safeguard bank assets.