Teller I

Lone Star National Bank•Brownsville, TX

12d•Onsite

About The Position

The Teller is responsible for delivering accurate, compliant, and efficient transaction services while providing a positive customer experience. The role requires strong attention to detail, the ability to retain and consistently apply banking procedures, and sound judgment when executing transaction requirements in a regulated environment. The position may involve cross-training in other departments and rotation between banking centers as needed. The Teller reports to the Service Manager and does not oversee other positions.

Requirements

High school diploma or GED.
Prior banking experience, or a bachelor's degree.
Prior cash-handling experience.
Demonstrated ability to retain, recall, and consistently apply detailed procedural information.
Strong attention to detail and ability to maintain focus during repetitive and regulated tasks.
Ability to follow multi-step processes and exercise judgment within established guidelines.
Reliability, accountability, and integrity when handling cash and confidential information.
Bilingual proficiency in English and Spanish.
Availability to work scheduled flexible hours Monday through Friday and a Saturday rotation; hours fluctuate according to business needs.

Responsibilities

Create a welcoming environment and communicate professionally and effectively with customers and team members.
Accurately process a high volume of customer transactions, including deposits, withdrawals, payments, transfers, check cashing, endorsement verification, Reg CC holds, and cash advances.
Consistently apply banking policies, procedures, and regulatory requirements across different transaction types.
Retain and correctly apply transaction rules, limits, holds, documentation requirements, and exception-handling procedures.
Perform required verification and control steps to ensure accuracy, compliance, and risk mitigation.
Maintain a balanced cash drawer by accurately accounting for cash received and disbursed.
Manage multiple tasks while maintaining focus and accuracy in a fast-paced environment.
Identify discrepancies, exceptions, or potential risks and escalate them appropriately.
Follow security, audit, and internal control standards.
Deliver professional, courteous, and efficient service while managing frequent interruptions.
Participate in job-specific training and other Bank training programs as necessary.
Maintain knowledge of internal risk controls and loss prevention, and report suspicious or unusual customer activity according to Bank policy.
Maintain knowledge of and comply with applicable federal and state laws and regulations and Bank policies and procedures, including internal audit controls.
Maintain knowledge of rules, regulations, and laws applicable to BSA, OFAC, the USA Patriot Act, CIP, and AML.
Perform other related duties as required and assigned.
Attend scheduled mandatory training and complete online regulatory compliance courses applicable to the job function.