Teller I

Lone Star National Bank • Brownsville, TX

3d • Onsite

About The Position

The Teller delivers accurate, compliant, and efficient transaction services while providing a positive customer experience. The role requires strong attention to detail, the ability to retain and consistently apply banking procedures, and sound judgment when executing transaction requirements in a regulated environment. The position may involve cross-training in other departments and rotating between banking centers as needed. It reports to the Service Manager and does not oversee other positions.

The employee must attend scheduled mandatory training and complete applicable online regulatory compliance courses. Employees are required to comply with federal banking laws and regulations and internal bank policies and procedures. The position is based at the Boca Chica banking center in Brownsville, Texas. Telecommuting and working from home are not permitted.

Requirements

• High school diploma or GED.
• Prior banking experience, or a bachelor's degree.
• Prior cash-handling experience.
• Ability to retain, recall, and consistently apply detailed procedural information.
• Strong attention to detail and ability to maintain focus while performing repetitive, regulated tasks.
• Ability to follow multi-step processes and exercise judgment within established guidelines.
• Reliability, accountability, and integrity when handling cash and confidential information.
• Bilingual proficiency in English and Spanish.
• Availability to work scheduled flexible hours Monday through Friday and a Saturday rotation; hours fluctuate according to business needs.
• Punctuality and regular attendance.

Responsibilities

• Provide a welcoming environment and communicate professionally and effectively with customers and team members.
• Accurately process high volumes of customer transactions, including deposits, withdrawals, payments, transfers, check cashing, endorsement verification, Reg CC holds, and cash advances.
• Apply banking policies, procedures, and regulatory requirements consistently across transaction types.
• Retain and correctly apply transaction rules, limits, holds, documentation requirements, and exception-handling procedures.
• Perform required verification and control steps to ensure accuracy, compliance, and risk mitigation.
• Maintain a balanced cash drawer by accurately accounting for cash received and disbursed.
• Manage multiple tasks while maintaining focus and accuracy in a fast-paced environment with frequent interruptions.
• Identify discrepancies, exceptions, and potential risks and escalate them appropriately.
• Adhere to security, audit, and internal control standards.
• Participate in job-specific training and other bank training programs as needed.
• Maintain knowledge of internal risk controls and loss prevention, and report suspicious or unusual customer activity according to bank policy.
• Maintain knowledge of and comply with applicable federal and state laws, regulations, bank policies, procedures, and internal audit controls.
• Maintain knowledge of rules and regulations applicable to BSA, OFAC, the USA Patriot Act, CIP, and AML.
• Perform other related duties as required or assigned, including cross-training and rotation between banking centers as needed.
• Attend required training and complete applicable online regulatory compliance courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED