Teller I

First Bank•Wallace, NC

About The Position

The Teller I performs routine and intermediate branch and customer service duties. The role accepts retail and commercial checking and savings deposits, processes loan and other payments, cashes checks and savings withdrawals, assists with night depository and vault duties, and supports customers with account transactions and service issues. The Teller promotes the Bank’s business by maintaining positive customer relationships and referring customers to appropriate staff for additional services. Incumbents have less than three years of Teller experience. The position also handles branch processing and administrative tasks, supports branch security and compliance, and follows corporate policies and applicable federal and state regulations, including the Bank Secrecy Act and Anti-Money Laundering Act. The work takes place in a professional office environment using standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED.
Work-related experience may include reception or secretarial duties in a business environment.
Business- or financial-industry-related education or training, which may be acquired through in-house training, formal schooling, or financial-industry curriculum.
Intermediate knowledge of Bank operations, products and services, applicable state and federal laws and regulations, and Bank operational policies and procedures.
Excellent organizational and time-management skills and ability to work with minimal supervision.
Intermediate skills using computer terminals, personal computers, mainframe systems, word-processing and spreadsheet software, and specialty software programs.
Exceptional verbal, written, and interpersonal communication skills; ability to use common sense to carry out instructions and instruct personnel.
Valid driver’s license.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
Ability to work the hours and days scheduled to complete the position’s essential functions.
Ability to learn, think, concentrate, exercise self-control, and work in a customer-relations environment.
Attention to detail, ability to work as a team member, interact effectively with coworkers and customers, exercise diplomacy in customer and employee relations, and use discretion and appropriate judgment.
Teller incumbents in this position have less than three years of Teller experience.

Responsibilities

Receive retail and commercial checking and savings deposits, verify required documentation, and issue receipts.
Cash checks, savings withdrawals, and cash advances; verify authorization, documentation, and transaction limits, and make decisions on questionable items.
Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to customers.
Assist with opening and closing the vault and balancing vault currency and coin.
Operate a computer terminal or personal computer to process account activity, determine balances, and resolve problems within authorized limits.
Issue official checks, traveler’s checks, and gift cards.
Cross-sell the Bank’s products and services and refer customers to appropriate staff.
Perform safe deposit duties, control access, and assist customers.
Receive and process stop-payment and hold orders.
Accept loan, credit card, and installment payments.
Balance the cash drawer daily and verify cash bought from or sold to the vault.
Provide effective customer service and resolve problems within authorized limits.
Record, file, and update information; sort mail or reports as required.
Answer telephones and direct callers to appropriate Bank personnel.
Process teller work through branch capture and assist with imaging research.
Gather data and process reports, which may include currency transaction, returned items, overdrafts, and callbacks reports.
Process address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders, and deposit slip corrections.
Type routine letters, reports, and forms; maintain files; copy and fax documents; and order and distribute supplies.
Take steps to ensure the security of branch personnel and Bank procedures; understand and follow opening, closing, and other security procedures.
Prepare and verify currency shipment orders when required.
Complete annual compliance courses and adhere to corporate policies, procedures, and applicable federal and state laws and regulations.
Adhere to all levels of the Bank’s Service Excellence standards.
Perform other duties as required.