Teller I

Red Canoe Credit Union•Longview, WA

3d•$17 - $26•Onsite

About The Position

The Teller I serves as a frontline representative of Red Canoe Credit Union, delivering accurate, efficient, and caring member service. The role processes routine financial transactions, builds member relationships, identifies needs, and recommends credit union products and services while maintaining accuracy, integrity, and professionalism. Tellers serve members in person, through the drive-thru, and by phone. They handle cash and checks, maintain drawer balances, document interactions and referrals, support sales goals, follow credit union policies and regulatory requirements, and identify potential fraud or suspicious items. The role also requires dependable attendance, effective independent work, collaboration, and participation in training and cross-functional support. The position involves office-based work and regular use of computers, telephones, calculators, and office security systems. Physical activity includes primarily sitting, with some standing, walking, reaching, and occasional lifting of up to 30 pounds. The work environment has generally moderate noise and minimal discomfort from heat, dust, or air conditioning.

Requirements

Must be bondable.
Friendly, positive attitude and strong interpersonal skills.
Strong attention to detail and high level of accuracy.
Ability and willingness to meet or exceed sales goals.
Ability to work a flexible schedule, including Saturdays.
High school diploma or equivalent.
Basic computer proficiency and ability to learn credit union systems.

Nice To Haves

Prior cash handling or teller experience.

Responsibilities

Deliver professional, accurate, and caring service to members in person, via drive-thru, and over the phone.
Process routine transactions, including deposits, withdrawals, transfers, loan payments, check cashing, Visa cash advances, and other standard teller activities.
Follow check-acceptance limits and obtain approvals when required.
Maintain accurate cash drawer balances, manage assigned funds, and keep cash levels within drawer limits.
Verify and balance incoming checks for accuracy.
Identify member needs and recommend appropriate products and services.
Document member interactions and referrals using designated software.
Make quality referrals and support members through inbound and outbound calls.
Help achieve credit union goals by meeting or exceeding individual goals.
Follow credit union policies and procedures, including Bank Secrecy Act, Currency Transaction Report, and other regulatory requirements.
Exercise sound judgment and timely decision-making, and recognize and respond to potential fraud or suspicious items.
Collaborate with coworkers and contribute to a respectful, cooperative, and productive workplace.
Maintain punctuality, reliability, professionalism, and accuracy in member transactions.
Work independently with minimal supervision and prioritize tasks effectively.
Keep workstations clean, organized, and stocked.
Research and resolve member inquiries or concerns.
Use members’ names when possible and maintain current knowledge of credit union services and procedures.
Participate in training and cross-functional support opportunities.
Perform other duties as assigned by management.