Customer Service Teller
Burke & Herbert Bank & Trust•Salisbury, MD
•$17 - $19•Onsite
About The Position
Under the direction of Branch Management, the Customer Service Teller performs a variety of duties related to teller work, including receiving and handling deposits, checks, and payments, and cross-selling bank products and services. The role supports the bank’s brand promise and serves customers from a physical branch or bank location. The position operates in a clerical office setting and routinely uses standard office equipment. Work is conducted by telephone, in face-to-face interactions, and on a computer. Travel may be required.
Requirements
- Strong customer service and sales skills.
- Ability to communicate clearly with the public.
- Good math skills and ability to perform accurate work.
- Comfort with handling United States currency.
- Ability to handle and count money accurately.
- Basic computer skills.
- Manual dexterity and ability to lift files and open cabinets.
- Ability to bend, stoop, or stand as necessary.
Nice To Haves
- High school diploma or equivalent.
- Understanding of security issues involving money and checks.
- Sales and customer service experience.
- Experience handling United States currency.
Responsibilities
- Receive and handle deposits of all types, ensuring negotiable instruments are properly endorsed.
- Adhere to check-cashing and limitation-of-authority policies as indicated in Reg CC.
- Issue cashier’s checks and redeem Savings Bonds.
- Reconcile cash and transactions each day to teller difference standards and submit the teller daily balance sheet.
- Maintain appropriate amounts of currency and coin in the drawer.
- Understand the role and procedures to follow in the event of a robbery, including post-robbery procedures.
- Maintain a neat and orderly work area and properly secure negotiable instruments and confidential records.
- Adhere to all security procedures.
- Sell and/or refer bank products and services to customers and prospects.
- Demonstrate a helpful, friendly attitude and support the bank’s brand promise.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- Paid bereavement leave
- Paid parental leave
- Company-paid life insurance
- Paid long-term disability coverage
- 401(k) with company match
- Potential eligibility for bonuses or incentive pay, where applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
