Customer Service Teller
About The Position
Under the direction of Branch Management, the Customer Service Teller performs a variety of duties related to all phases of teller work, including receiving and handling deposits, checks, and payments, and cross-selling to customers. The position supports the bank’s brand promise and must be performed at a physical branch or bank location to best serve customers and support bank facilities. The role operates in a clerical office setting and involves telephone and face-to-face interactions, as well as computer work. Travel may be required. This job description is not a comprehensive list of duties; responsibilities and activities may change at any time with or without notice.
Requirements
- Strong customer service and sales skills.
- Ability to communicate clearly with the public.
- Good math skills and ability to perform accurate work.
- Ability to handle and count money accurately.
- Basic computer skills.
- High school diploma or equivalent preferred.
- Sales and customer service experience preferred.
- Experience handling United States currency preferred.
- Understanding of security issues involving money and checks preferred.
Nice To Haves
- High school diploma or equivalent.
- Sales and customer service experience.
- Experience handling United States currency.
- Understanding of security issues involving money and checks.
Responsibilities
- Receive and handle deposits of all types, ensuring negotiable instruments are properly endorsed.
- Follow the check-cashing policy and limitation-of-authority policy as indicated in Reg CC.
- Issue cashier’s checks and redeem Savings Bonds.
- Reconcile cash and transactions each day to teller difference standards and submit a teller daily balance sheet.
- Maintain a helpful, friendly attitude.
- Maintain appropriate amounts of currency and coin in the teller drawer.
- Understand the role to take in the event of a robbery and follow proper post-robbery procedures.
- Keep the work area neat and orderly and properly secure negotiable instruments and confidential records.
- Follow all security procedures.
- Sell and/or refer bank products and services to customers and prospects.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- Paid bereavement leave
- Paid parental leave
- Company-paid life insurance
- Paid long-term disability coverage
- 401(k) with company match
- Potential eligibility for bonuses or incentive pay, where applicable
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
