Customer Service Teller

Burke & Herbert Bank & Trust•Mullens, WV

1d•Onsite

About The Position

Under the direction of Branch Management, the Customer Service Teller performs a variety of duties related to teller work, including receiving and handling deposits, checks, and payments, and cross-selling to customers. The role supports the Bank’s brand promise and must be performed at a physical branch or bank location to meet customer needs and support Bank facilities. The position operates in a clerical office setting and routinely uses standard office equipment. Work is conducted by telephone, in face-to-face meetings, and on a computer. Travel may be required. Duties and responsibilities may change at any time with or without notice.

Requirements

Strong customer service and sales skills.
Ability to communicate clearly with the public.
Good math skills and ability to perform accurate work.
Basic computer skills.
Ability to handle and count money accurately.
High school diploma or equivalent preferred.
Sales and customer service experience preferred.
Experience handling United States currency preferred.
Understanding of security issues involving money and checks preferred.
Comfort handling United States currency preferred.

Nice To Haves

High school diploma or equivalent.
Sales and customer service experience.
Experience handling United States currency.
Understanding of security issues involving money and checks.

Responsibilities

Receive and handle deposits of all types, ensuring negotiable instruments are properly endorsed.
Follow the check-cashing and limitation-of-authority policies as indicated in Reg CC.
Issue cashier’s checks and redeem Savings Bonds.
Reconcile cash and transactions daily to teller difference standards and submit the teller daily balance sheet.
Demonstrate a helpful, friendly attitude.
Maintain proper amounts of currency and coin in the teller drawer.
Understand the role and procedures to follow in the event of a robbery, including post-robbery procedures.
Keep the work area neat and orderly and secure negotiable instruments and confidential records properly.
Adhere to security procedures.
Sell and/or refer Bank products and services to customers and prospects.

Benefits

Health insurance, with coverage options ranging from employee-only to family coverage.
Dental insurance.
Vision insurance.
Paid time off (PTO) for full-time employees.
Paid holiday schedule for full-time employees.
Paid bereavement leave for full-time employees.
Paid parental leave for full-time employees.
Company-paid life insurance.
Paid long-term disability coverage.
401(k) with a company match.