Customer Service Teller

Opportunity Bank of Montana • Butte, MT

12h • Onsite

About The Position

Opportunity Bank of Montana is seeking a career-oriented Customer Service Teller for its Butte branch. The teller serves as a representative of the bank and provides friendly, knowledgeable service to help customers meet their financial needs. The role performs assigned teller functions accurately and efficiently while delivering a consistent customer experience in person, at the drive-up window, and by telephone. It also includes additional customer-service and branch duties, risk management, confidentiality, compliance with bank policies, training, and community relationship-building.

Requirements

• High school diploma or equivalent.
• Cash-handling experience or ability.
• Customer-service experience or ability.
• Ability to stand for long periods.
• Ability to lift and carry up to 50 pounds occasionally.
• Ability to reach, stand, and walk frequently.

Responsibilities

• Perform assigned teller functions and additional duties accurately and efficiently.
• Be punctual and dependable, ready at the assigned workstation by the scheduled start time.
• Provide consistent, welcoming service to customers in person, through the drive-up window, and by telephone, and help identify their needs.
• Handle stressful situations and meet deadlines and goals.
• Manage risk in transactions and detect fraudulent activity to help prevent losses.
• Maintain customer and co-worker confidentiality.
• Build trust and loyalty with customers and team members through authenticity, courtesy, and professionalism.
• Complete mandatory bank training by required deadlines and participate in supplemental education, training, and cross-training.
• Perform additional duties such as answering the phone within three rings, ordering checks, addressing changes, working daily reports, handling transaction disputes, closing accounts, following safe deposit box procedures, and providing requested statements and copies.
• Follow operational and security policies and procedures, including compliance and privacy requirements.
• Stay informed about bank products and services and serve as a knowledgeable community resource.
• Build and deepen relationships with existing and prospective customers in the community to support the bank’s mission and branch growth goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED